> Markdown version of [/jobs/ext/3042809-technical-support-specialist-uk](https://www.wearedevelopers.com/jobs/ext/3042809-technical-support-specialist-uk). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Technical Support Specialist-UK

- **Company:** Gogo
- **Location:** Orpington, UK
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Business Software, Data Link, Microsoft Office, Network Monitoring, Regression Testing, Satcom, Network Routers, Computer Network Technologies, Hardware Testing, Cisco
- **Published:** September 24, 2026
- **Apply:** https://www.apply4u.co.uk/jobs/technical-support-specialist-uk/48077921

## About the Role

troubleshoot, and resolve technical issues* Build, configure, and test hardware solutions within Gogo's test lab environment to support new products and customer deployments**What You'll Bring*** Bachelor's Degree in a STEM discipline or equivalent practical experience* 1-2 years of experience in technical support, customer support, or a related field* Experience troubleshooting hardware, software, and network-related issues in a customer-facing environment* Knowledge of IP-based networking technologies, including routers and switches such as Cisco* Understanding of satellite communications and connectivity networks, including Iridium, Viasat/Inmarsat, air-to-ground technologies, or similar systems* **Ability to support customers during occasional off-hours and weekend coverage as required*** **Must be located within a commutable distance of Farnborough, UK and be authorized to work and reside in the United Kingdom****Even Better If You Have**You don't need to check every box below. If
you bring experience in some of these areas, we'd especially like to hear from you:* Business aviation industry experience and knowledge of aircraft communications systems, including SATCOM, VHF, and Datalink technologies* Familiarity with flight deck and cabin connectivity systems* Experience working with international customers, teams, or partners across multiple regions* Knowledge of customer relationship management (CRM) platforms and customer support tools* Proficiency with Microsoft Office Suite and other business applications* Multi-lingual communication skills* Experience supporting telecommunications, aerospace, aviation, or connectivity-related technologies* Ability to work independently while also contributing effectively within a collaborative team environment* Strong analytical, troubleshooting, and problem-solving skills with the ability to make sound decisions under pressure* Excellent customer service, communication, organizational, and time management skills**Why Gogo?**At

## Description

and can confidently navigate both technology and relationships, we'd love to meet you.**What You'll Do*** Provide remote and onsite technical support to OEMs and customers for avionics system configurations, troubleshooting, and issue resolution* Deliver technical guidance and support across Gogo's connectivity products and services, including flight deck and cabin communication systems* Support customers and OEMs in the use of satellite connectivity networks, associated hardware, and service compatibility requirements* Partner with satellite network operators and internal teams to investigate customer issues, identify trends, and drive timely resolutions* Monitor network performance and proactively identify opportunities to improve service reliability and customer experience* Assist with product development and quality assurance activities, including software regression testing, analysis, and defect investigation* Collaborate with product managers, engineers, and developers to isolate


## Related Videos

- [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone)
- [Data is Key: Scraping Metadata from Websites](https://www.wearedevelopers.com/videos/708-data-is-key-scraping-metadata-from-websites)
- [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team)
- [Offline first!](https://www.wearedevelopers.com/videos/645-offline-first)
- [Computer Vision from the Edge to the Cloud done easy](https://www.wearedevelopers.com/videos/263-computer-vision-from-the-edge-to-the-cloud-done-easy)
- [You’re a great coder? That alone won’t get you far: The soft skills secret in IT success](https://www.wearedevelopers.com/videos/1076-you-re-a-great-coder-that-alone-won-t-get-you-far-the-soft-skills-secret-in-it-success)

## Related Articles

- [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette)
- [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023)
- [Best Companies to Work For in The UK: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/186-best-companies-to-work-for-in-the-uk-top-25-companies-in-2023)
- [Guide for Expats Living in the UK](https://www.wearedevelopers.com/magazine/355-guide-for-expats-living-in-the-uk)
- [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers)
- [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany)