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# Infrastructure and Network Engineer

- **Company:** Waterstons Limited
- **Location:** Glasgow, UK (Remote available)
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Active Directory, Amazon Web Services, Microsoft Azure, Bash Shell, Monitoring of Systems, Hyper-V, Issue Tracking Systems, Network Troubleshooting, Microsoft SQL Server, Windows Servers, Windows PowerShell, Juniper, Information Technology, Veeam, Cisco, Vmware
- **Published:** September 24, 2026
- **Apply:** https://jobs.y-axis.com/jobs/infrastructure-and-network-engineer-waterstons-ltd

## About the Role

Network Engineering, Infrastructure Monitoring, Windows Server, Active Directory, VMware, Microsoft Hyper-V, Azure, AWS, Cisco, Juniper, PowerShell, Bash Scripting, Veeam, ITIL, Microsoft SQL, Exchange

## Description

You'll Be Doing We're on the lookout for an experienced Infrastructure & Network Engineer to join our expanding global Support Services team, supporting our clients and their IT infrastructure on a day-to-day basis. The role mainly revolves around monitoring and maintaining our client's physical and virtual networks and infrastructure, responding to alerts from various environments with differing technology implementations. We work with a wide variety of national and international clients, providing custom support services and technical escalation routes. You'll be our clients' first point of contact and will own, manage and solve their technical problems. We offer hybrid working, giving you flexibility in your place of work, but we do expect you to be in the office for 5 days a week during the first 6 weeks, then 3 days a week thereafter. This can be in either our Durham or Glasgow office, where possible. Day-to-day responsibilities Taking reactive ownership of
issues arising from a fast-flowing alert ticketing system and our Infrastructure Monitoring boards. Ensuring the customer is communicated with and that these issues are dealt with promptly. Proactively looking for opportunities to improve our solutions and customers' businesses to add value through the use of technology by spotting trends and patterns noticed through the monitoring of Client Infrastructure. Working within a larger team to provide a range of support from 1st to 3rd line, with the potential to spend time on site with our clients nationwide. Liaising with third parties and internal IT teams to resolve their Infrastructure and Network issues. Recording your time when working on issues to enable accurate billing to clients. What we're looking for If some (or most) of the following sound like you, we'd love to hear from you: A good understanding of a range of IT services. Nice to have Experience working in a high-paced environment such as an, Monitor and maintain physical and virtual networks and infrastructure for a variety of global clients. Act as the first point of contact to manage and resolve technical issues from 1st to 3rd line support.


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