> Markdown version of [/jobs/ext/3043476-it-service-desk-agent](https://www.wearedevelopers.com/jobs/ext/3043476-it-service-desk-agent). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# IT Service Desk Agent

- **Company:** DIS AG
- **Location:** Frankfurt am Main, Germany
- **Salary:** €34,500.0 - €40,500.0
- **Contract:** Permanent contract
- **Skills:** Active Directory, Microsoft Office, Software Engineering, Systems Integration, Backend
- **Published:** September 24, 2026
- **Apply:** https://www.xing.com/jobs/frankfurt-main-it-service-desk-agent-158077533

## About the Role

* Abgeschlossene Ausbildung zum Fachinformatiker Systemintegration oder eine vergleichbare Qualifikation
 * Erste Berufserfahrung im Bereich Service Desk
 * Sehr gute Deutsch- und Englischkenntnisse in Wort und Schrift
 * Fachwissen in den Bereichen Microsoft Office 365, Exchange
 * Hard- und Softwarekenntnisse im Bereich Backend Systeme

## Description

* Erfassung, Analyse und Bearbeitung technischer Probleme im IT-Umfeld
 * Koordination von IT-Service-Anfragen
 * Benutzeradministration in Active Directory
 * Nachverfolgung von offenen Tickets
 * Erstellung und Wartung einer Wissensdatenbank für das Management von Informationen


## Related Videos

- [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web)
- [Developing the Backend with Stefan Lingler, CTO at Shpock](https://www.wearedevelopers.com/videos/100360-developing-the-backend-with-stefan-lingler-cto-at-shpock)
- [The Deichmann RPA journey: Step by step with low-code automation to success](https://www.wearedevelopers.com/videos/1566-the-deichmann-rpa-journey-step-by-step-with-low-code-automation-to-success)
- [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases)
- [Successful talent development in tech: A joint journey of executives and talents](https://www.wearedevelopers.com/videos/1497-successful-talent-development-in-tech-a-joint-journey-of-executives-and-talents)
- [Nest.js - TypeScript in the backend can also be clean](https://www.wearedevelopers.com/videos/1033-nest-js-typescript-in-the-backend-can-also-be-clean)

## Related Articles

- [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany)
- [Jobs in Germany for Americans](https://www.wearedevelopers.com/magazine/423-jobs-in-germany-for-americans)
- [Finding Jobs in Germany](https://www.wearedevelopers.com/magazine/375-finding-jobs-in-germany)
- [IT Salaries in Germany](https://www.wearedevelopers.com/magazine/287-it-salaries-in-germany)
- [Starter Kit For Job Applications For Developers](https://www.wearedevelopers.com/magazine/7-starter-kit-for-job-applications-for-developers)
- [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)