> Markdown version of [/jobs/ext/3043847-application-support-engineer](https://www.wearedevelopers.com/jobs/ext/3043847-application-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Application Support Engineer

- **Company:** Hbx Group
- **Location:** Palma, Spain
- **Contract:** Permanent contract
- **Skills:** Monitoring of Systems, Systems Integration, Information Technology, Data Analytics, Api Design, Programming Languages
- **Published:** September 24, 2026
- **Apply:** https://www.adzuna.es/contact-us.html

## About the Role

+ Ability to interpret logs, investigate incidents, and troubleshoot technical issues.
 + Working knowledge of at least one programming language to support analysis and problem-solving.
 + Strong analytical thinking and problem-solving skills.
 + Excellent organisational skills with the ability to manage multiple tasks simultaneously.
 + Strong communication and collaboration skills, particularly when working with technical teams.
 + Proactive mindset with the ability to step back, assess trends, and act accordingly.
 + Customer-focused approach with a sense of urgency and ownership.
Experience & Qualifications

 + Previous experience in an Application Support, Technical Support, or similar role (junior +).
 + Experience working in high-availability, global environments is highly desirable.
 + Familiarity with monitoring tools, metrics analysis, and incident management processes.
 + Experience in fast-paced, technology-driven organisations.
 + Degree in Computer Science, Engineering, or a related technical field is a plus.
 + Adevanced English is a must

## Description

We are looking for a proactive and detail-oriented Application Support Engineer to join our Technology Operations team. In this role, you will be responsible for analysing, prioritising, and resolving business incidents efficiently, ensuring minimal disruption to critical systems and services.
As a key member of a globally distributed support function, you will work closely with development and product teams to investigate issues, support continuous improvement, and maintain the stability of high-scale, API-driven platforms. This is an excellent opportunity for someone with solid technical foundations who is ready to take the next step beyond junior support into a more autonomous and impactful role., + Manage and resolve support tickets and incidents, including diagnosis, analysis, and resolution of non-complex technical issues.

 + Assess incident criticality and business impact to support effective prioritisation.
 + Replicate incidents, analyse logs, and identify root causes to drive resolution.
 + Collaborate with development and product teams to investigate and resolve issues.
 + Test and validate fixes delivered by development teams before release.
 + Monitor system metrics, identify trends, and proactively take actions to prevent issues.
 + Maintain accurate documentation, including knowledge base articles and incident reports.
 + Deliver timely, high-quality technical support to internal stakeholders across the organisation.
 + Manage competing priorities effectively, focusing on high-impact activities.
 + Continuously improve support processes and contribute to operational excellence.
Skillset Required

 + Solid experience supporting API-based applications and understanding system integrations.


## Related Videos

- [Why make use of an integration platform in today's software developments and infrastructure?](https://www.wearedevelopers.com/videos/758-why-make-use-of-an-integration-platform-in-today-s-software-developments-and-infrastructure)
- [API Design - Getting Started](https://www.wearedevelopers.com/videos/33-api-design-getting-started)
- [PySpark - Combining Machine Learning & Big Data](https://www.wearedevelopers.com/videos/44-pyspark-combining-machine-learning-big-data)
- [AI Agents & Agentic AI](https://www.wearedevelopers.com/videos/2017-ai-agents-agentic-ai)
- [Migrating half a million users to a new payment service provider](https://www.wearedevelopers.com/videos/730-migrating-half-a-million-users-to-a-new-payment-service-provider)
- [Rest API Antipatterns](https://www.wearedevelopers.com/videos/100208-rest-api-antipatterns)

## Related Articles

- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries)
- [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs)
- [The 12 Best Jobs for Software Engineers](https://www.wearedevelopers.com/magazine/401-the-12-best-jobs-for-software-engineers)
- [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)
- [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)