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# Service Data management Owner

- **Company:** Exclusive Networks
- **Location:** Madrid, Spain
- **Contract:** Permanent contract
- **Skills:** Microsoft Excel, Data Analysis, Data Governance, Data Structures, Python (Programming Language), Power BI, Standard Sql, Time Tracking Software, Performance Monitor, Data Management
- **Published:** September 24, 2026
- **Apply:** https://www.adzuna.es/contact-us.html

## About the Role

+ Bachelor's degree in Data, Analytics, IT, Finance, or similar (Master's a plus)
 + 3-6+ years in data analysis, management, or governance roles
 + Experience with operational/service data and system rollouts or multi-country deployments
 + Strong data skills: Excel, data structures, standards, and basic SQL (Python/Power BI a plus)
 + Familiarity with PSA or service delivery systems is an advantage
 + Strong analytical, communication, and problem-solving skills; able to manage multiple tasks

## Description

We are in search of a talented Data management owner to join our Global IT team. In this role, you will be responsible end to end of the service data lifecycle: ensuring the quality, consistency, and usability of service-related data across systems and regions, in support of the global Service Systems program and ongoing service operations. The role supports the rollout of service tooling by preparing, validating, and governing data related to resources, skills, certifications, time tracking, utilization, and service performance, ensuring data readiness ahead of go-lives and during hypercare. Beyond the project phase, the role acts as a key enabler for the Services organization by maintaining trusted, decision-grade data that underpins service planning, forecasting, performance reporting, and continuous improvement. Working at the intersection of Services, IT, and Finance, the Service Data Management Analyst champions data reliability as a foundation for predictable, scalable service
delivery.
As the Service Data management Owner, you will:

 + Role spans across :
o Project delivery support (configuration, services data setup & migration, UAT, vendor coordination)
o Ongoing BAU data management (services data quality monitoring, governance, and enhancements)

 + Ensure service data quality and consistency across systems, regions, and service lines, covering resources, skills, certifications, time tracking, utilization, and service performance.
 + Support the rollout of service tooling by preparing, validating, and governing data ahead of go-lives, and by resolving data issues during pilot and hypercare phases.
 + Define, document, and maintain service data standards, definitions, and ownership, in collaboration with Service, IT, and Finance stakeholders. Your role will be key to drive the data governance of services :
o Maintaining authoritative service data definitions
o Designing and enforcing validation rules
o Leading recurring data quality reviews with regional teams
o Coordinating impact assessments for changes in processes or configuration

 + Act as the primary point of contact for service data topics, supporting service leaders with reliable data for planning, forecasting, and performance management.
 + Enable service performance visibility by ensuring data feeds trusted dashboards and reports used by leadership.


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