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# First Line Analyst

- **Company:** Broadpin's Managed Services
- **Location:** Barcelona, Spain (Remote available)
- **Salary:** €70,000.0 - €94,000.0
- **Contract:** Permanent contract
- **Skills:** Issue Tracking Systems, Information Technology
- **Published:** September 24, 2026
- **Apply:** https://www.adzuna.es/contact-us.html

## About the Role

Broadpin is seeking a Junior First Line Support professional to join our Western Europe team. This role is ideal for someone starting their career in IT support and looking to develop their skills in a dynamic international environment., + Basic knowledge of IT systems and a strong interest in IT support.

 + Fluency and good communication skills in English is essential.
 + Customer-oriented with a patient and friendly approach.
 + Ability to work well in a team as well as independently.
 + Willingness to learn and develop IT skills.
 + Availability to work shifts and flexible hours as required.
 + Problem-solving mindset and ability to follow established procedures accurately.
 + Experience with ticketing systems is a bonus but not mandatory.

## Description

As a Junior First Line Support technician, you will be the first point of contact for our customers in resolving IT-related issues, providing timely and effective assistance. You will work closely with senior team members to escalate and resolve more complex problems.
This position offers excellent opportunities for learning and professional growth within Broadpin's Managed Services organization.