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# Automotive Technical Specialist

- **Company:** Msx International
- **Location:** Madrid, Spain
- **Salary:** €35,000.0 - €44,000.0
- **Contract:** Permanent contract
- **Skills:** FlexRay, Diagnostic Tools
- **Published:** September 24, 2026
- **Apply:** https://www.adzuna.es/contact-us.html

## About the Role

+ Strong experience in automotive diagnostics / technical support / workshop or field service
 + Proven ability to fix complex electrical/electronic faults
 + Hands-on use of OEM diagnostic tools
 + Confidence reading wiring diagrams and technical documentation
 + Experience working with workshops, engineering, or technical teams
 + Ability to support and guide technicians
 + Preferred: experience in field-based or multi-site support, multi-brand exposure with an OEM/importer technical support background
Technical knowledge

 + Modern vehicle systems: powertrain, ADAS, body electronics
 + Networks: CAN / LIN / FlexRay
 + Diagnostic methods: root cause analysis, guided diagnostics, flashing
Language

 + Working proficiency in Portugees and professional English required (written and spoken)
 + Additional European languages are a plus

## Description

We're looking for an experienced automotive diagnostic specialist to support dealerships and repairers with complex vehicle issues.
You'll be the escalation point when others can't fix it - helping reduce downtime and deliver first-time-right repairs.
What you'll do

 + Serve as the first point of contact for repair requests and technical questions from technicians.
 + Provide technical support and remote guidance, using diagnostic best practices and OEM procedures.
 + Communicate directly with technicians in the local language to clarify concerns, gather symptoms and DTCs, and validate the steps taken.
 + Perform the initial triage, document cases thoroughly, and determine the resolution path or escalation criteria.
 + Escalate unresolved or complex cases to Level 2 support with complete, structured case information.
 + Adhere to established process standards, SLAs, and data quality requirements in all interactions and tools.
 + Support and guide repairs for OTA updates and basic troubleshooting for software updates.
 + Accurately record case notes, solutions, and knowledge artifacts, maintaining them to improve first-repair rates.
 + Collaborate with cross-functional teams to share recurring issues, trends, and improvement opportunities.
 + Contribute to continuous improvement by following standardized workflows and proposing process improvements.


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