> Markdown version of [/jobs/ext/3044325-crm-business-analyst](https://www.wearedevelopers.com/jobs/ext/3044325-crm-business-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # CRM Business Analyst - **Company:** We're Fever - **Location:** Madrid, Spain - **Contract:** Permanent contract - **Skills:** Data Analysis, Customer Data Management, Information Engineering, Database Queries, Python (Programming Language), Automation of Marketing, Power BI, Salesforce.Com, Tableau (Software), Data Layers, Information Technology, Looker Analytics - **Published:** September 24, 2026 - **Apply:** https://www.adzuna.es/contact-us.html ## About the Role Bachelor's or Master's degree in a STEM field - Mathematics, Statistics, Physics, Engineering (any discipline), or Computer Science. This is non-negotiable. 2-5 years of experience in a data-analytical role: customer analytics, business intelligence, management consulting (strategy/analytics practice), or CRM strategy. Strong SQL skills - you can write complex queries to extract and transform customer data independently. Python or R experience for data analysis and automation. You don't need to be a software engineer, but you should be comfortable scripting analyses. Ability to build business cases and communicate data findings to non-technical audiences. You bridge the gap between the data layer and business decisions. Structured, hypothesis-driven thinking - you approach ambiguous business questions methodically. High level of English. Spanish is a plus. Consulting or analytics background at a top-tier firm (Deloitte, McKinsey, Accenture, BCG, or equivalent) is a significant advantage. Experience with BI tools (Tableau, Looker, Power BI) is a plus. Familiarity with CRM or marketing automation platforms (Salesforce, SFMC, Braze, or similar) is helpful but not required. ## Description The Growth team is responsible for driving Fever's business performance across all markets. Every decision we make - from the highest strategic level to the most granular campaign adjustment - is grounded in data. We work closely with Product, Data, and Marketing teams to understand our users deeply and continuously improve how we engage them throughout their lifecycle., As a CRM Business Analyst, you'll sit at the intersection of data, strategy, and customer engagement. Your primary job is to turn user data and business questions into actionable insights and concrete improvements to how Fever retains and grows its global user base. You'll define customer segmentation frameworks, measure the impact of engagement initiatives, automate reporting, and help translate analytical findings into CRM strategies that the broader team executes. You won't just report numbers - you'll own the analytical layer that shapes what we do next. What You'll Do Design and maintain customer segmentation models, cohort analyses, and behavioural analytics frameworks to understand Fever's global user base. Define measurement and attribution methodologies for CRM initiatives - quantify the impact of engagement campaigns on retention, frequency, and revenue. Translate business questions into structured analyses, and analytical findings into clear recommendations for non-technical stakeholders. Collaborate with Data Engineering and Product teams to build and automate reporting pipelines, dashboards, and data products that track CRM performance. Work with the CRM execution team to define audience targeting logic, personalisation rules, and trigger conditions grounded in data. Identify growth levers across the customer lifecycle (acquisition, activation, retention, win-back) and propose data-backed strategies to improve each. 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