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# GenAI Support Engineer

- **Company:** NEORIS
- **Location:** Madrid, Spain
- **Contract:** Permanent contract
- **Skills:** Agile Methodology, Database Queries, HP Systems Insight Manager, Issue Tracking Systems, Iterative and Incremental Development, Scrum Methodology, SQL Databases, Information Technology
- **Published:** September 24, 2026
- **Apply:** https://www.adzuna.es/contact-us.html

## About the Role

o Bachelor's degree in Computer Science, Information Technology, or a related field.
Professional Experience:
o 1-3 years of experience in application support or a related IT role, demonstrating your ability to troubleshoot and resolve technical issues.
o Familiarity with established application support processes and best practices, ensuring efficient and effective resolution of user concerns.
Analytical Skills:
o Strong analytical and problem-solving abilities to diagnose and fix complex technical issues in a timely manner.
Communication and Customer Service:
o Excellent communication skills, both verbal and written, to clearly explain technical concepts to non-technical users.
o Proven customer service skills to provide a positive support experience and maintain high levels of customer satisfaction.
Work Environment Adaptability:
o Ability to thrive in a fast-paced environment, adapting quickly to changing priorities and requirements.
Skills.
Technical Proficiency:
o Proficient in troubleshooting technical issues with a focus on finding root causes and implementing solutions.
o Experience with application monitoring tools to proactively assess and maintain system performance.
o Competence in SQL for database querying and management.
Support Systems Knowledge:
o Familiarity with ticketing systems to manage and prioritize support requests efficiently.
o Strong foundation in technical support, providing assistance to end-users and other stakeholders.
Agile and IT Frameworks:
o Experience working in an Agile team, contributing to sprint planning, and iterative development cycles.
o Understanding of the ITIL framework to enhance support process efficiency and effectiveness.

## Description

o Familiarity with internal security standards and frameworks to ensure compliance and data protection in support tasks.
Soft Skills:
o Possess excellent problem-solving skills to approach challenges with creativity and strategic thinking.
o Customer service orientation to ensure user satisfaction and foster positive relations with stakeholders.
¿Te sumas al reto? Aplica ahora y lleva tu carrera al siguiente nivel.
¿Qué ofrecemos?
Contratación indefinida con salarios competitivos.
Plan de carrera con la posibilidad de decidir qué se adapta mejor a ti: tecnología o gestión.
Beneficios sociales.
Formación continuada.
Flexibilidad horaria; conciliación.
Te invitamos a conocernos en http://www.neoris.com, Facebook, LinkedIn, Twitter o Instagram: @NEORIS.
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