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# L2 Merchant Support Analyst

- **Company:** Payretailers
- **Location:** Barcelona, Spain (Remote available)
- **Contract:** Permanent contract
- **Skills:** Java (Programming Language), JavaScript (Programming Language), .NET Framework, PHP (Programming Language), Data Analysis, Confluence, JIRA, Computer Programming, Virtual Private Networks (VPN), SQL Databases, Postman, Zendesk
- **Published:** September 24, 2026
- **Apply:** https://www.adzuna.es/contact-us.html

## About the Role

Strong verbal/written communication and facilitation skills.
Strong interpersonal skills.
Customer relationship management skills.
Demonstrated ability to analyze processes, enact change, and think operationally and strategically to achieve business goals.
Effective problem-solving skills.
Experience in handling high stress situations.
Ability to multi-task and work under pressure.
Excellent attention to detail
Knowledge/Abilities:
Working knowledge of data analysis and performance/operation metrics
Demonstrated knowledge of technology industry
Experience using tools such as: Vpn, Freshdesk, Postman, Insomnia, Jira, Confluence, SQL and MSSQLSever.
Programming experience: Java, Javascript, .NET, PHP languages.
Prefered Qualifications and Experience
Bachelor's degree in systems administration or similar.
At least 1 year of experience working in technical support
Previous experience in Payments Industry is a plus.

## Description

Provide technical support (Tier-1) to our customers (B2B) and escalate issues in a technical and documented manner.
Identify, diagnose, and resolve incidents in a fast and organized process.
Perform analysis and monitoring of the company's activity.
Communicate incidents to the responsible of the area and make the corresponding documentation of each incident.
Interdepartmental coordination.
Proactive support and search for improvements through data analysis.
Generate monthly reports indicating both the details of the area and its opportunities for improvement.
Knowledge and Skills


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