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# Manager, Worldwide Support

- **Company:** Nutanix
- **Location:** Barcelona, Spain
- **Salary:** €60,000.0 - €80,000.0
- **Contract:** Permanent contract
- **Skills:** Hyperconverged Infrastructure, HybridCloud, Containerization, Nutanix
- **Published:** September 24, 2026
- **Apply:** https://www.adzuna.es/contact-us.html

## About the Role

+ Minimum of 5 years in support roles with at least 3 years in management of Support Engineers
 + Strong people management and team leadership capabilities
 + Technical background to understand engineering work and support complex issues
 + Experience in handling escalations and leading global projects
 + Strong communication skills across diverse stakeholders and departments
 + Excellent emotional intelligence and conflict management skills
 + Fluency in English; proficiency in additional languages is a plus
 + Familiarity with Nutanix technology, hyper-converged infrastructure, and cloud-native technologies is desirable

## Description

a Hybrid Cloud expert. The Manager, Worldwide Support role is based in Barcelona, Spain, and part of the EMEA Support Team at Nutanix. The team includes people from more than 30 countries. Collaboration and a customer-first attitude are key. The goal is to deliver great support, manage complex escalations, and build strong connections with account teams, resolution managers, and customers. You will report to the Sr. Manager: Worldwide Support. Their approach focuses on engagement, motivation, and development. They pay close attention to emotional intelligence and change management, creating a place where diversity and teamwork are important and everyone can perform at a high level. Travel is not required, but there may be occasions when it happens. Your Role

 + Lead and mentor a team of high-performing Technical Support Engineers, promoting a customer-focused approach
 + Oversee and manage the team handling complex escalations
 + Document and report on team performance and escalations for transparency and accountability
 + Build relationships with diverse teams across the organization to facilitate effective cross-collaboration
 + Achieve certification of the entry-level Nutanix technical certification within the first 6-months
 + Ensure the team is performing at the highest possible level by prioritizing tasks, managing conflicts, and handling pressure effectively