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# Software Support Specialist

- **Company:** Tyler Technologies
- **Location:** Troy, MI, United States
- **Contract:** Permanent contract
- **Skills:** Software Applications, Microsoft Software, Windows Servers, SQL Databases, Hardware Infrastructure
- **Published:** September 24, 2026
- **Apply:** https://jobs.localjobnetwork.com/apply/add/88424388/1

## About the Role

* Bachelor's Degree in MIS, CIS or other related Technical field preferred
 * General technical knowledge of Microsoft products and technologies including Windows Servers and SQL databases
 * Readiness to learn new technologies at lightning speed
 * Commitment to providing an exceptional experience to our customers
 * Flexibility to work various shifts to cover our core hours: Monday - Friday 8AM - 9PM as well as an on-call rotation
 * SQL Experience highly preferred

## Description

* Provide high-quality phone and email support of Tyler's New World Public Safety software applications
 * Perform extensive troubleshooting of key software and hardware components to closure
 * Take ownership of technical incidents and coordinate resolution with product development team when necessary
 * Replication of complex customer issues
 * Train customers in system operation and software functionality


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