> Markdown version of [/jobs/ext/3044916-l3-automation-and-cloud-specialist-support-engineer](https://www.wearedevelopers.com/jobs/ext/3044916-l3-automation-and-cloud-specialist-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # L3 Automation and Cloud Specialist Support Engineer - **Company:** Versant Media - **Location:** Englewood Cliffs, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** PHP (Programming Language), Microsoft Windows, Amazon Web Services, Amazon S3, Apple Mac Systems, Systems Engineering, Cloud Computing, Cloud Engineering, Configuration Management, Continuous Integration, Linux, DevOps, Identity and Access Management, JSON, Python (Programming Language), Ansible, Software Deployment, Systems Integration, Extensible Markup Language (XML), YAML, Media Technology, Git, Avid Media Composer, Casper Suite, Terraform - **Published:** September 24, 2026 - **Apply:** https://startup.jobs/support-engineer-automation-cloud-versant-10165763 ## About the Role * 3+ years of experience in systems engineering, DevOps, platform support, media technology, or advanced technical support. * Proficiency in Python and working knowledge of YAML, JSON, XML, and PHP; able to read, troubleshoot, and develop scripts and integrations. * Strong systems administration and troubleshooting skills across Linux/Unix, macOS, and Windows. * Hands-on automation and configuration-management experience with Terraform, Ansible, Jamf, Munki, and Chocolatey. * In-depth knowledge of cloud architecture and solutioning, including AWS, S3 storage classes and lifecycle strategy, cloud/hybrid storage, IAM, networking, observability, Amazon Bedrock, and AWS Elemental MediaConvert. * Experience supporting MAM/PAM or media workflow platforms; familiarity with Avid Interplay, Fonn Mimir, and Avid MediaCentral UX strongly preferred. * Strong communication skills and a collaborative mindset; able to prioritize competing needs and work calmly during high-impact incidents. Preferred Qualifications * Experience in broadcast, streaming, newsroom, post-production, or media supply-chain environments. * Familiarity with Git, CI/CD, monitoring and alerting platforms, virtualization, containers, and IT service-management processes. * Experience modernizing legacy workflows, integrating enterprise platforms, or leading vendor troubleshooting calls during critical events. ## Description * Provide advanced L3 support for mission-critical media, cloud, automation, storage, and enterprise systems; coordinate escalations with L3 engineering, vendors, and platform owners. * Troubleshoot complex service, integration, permissions, networking, storage, and performance issues across Linux/Unix, macOS, and Windows environments. * Support MAM/PAM and newsroom/media systems, including Avid Interplay, Fonn Mimir, and Avid MediaCentral UX. * Build and maintain repeatable automation for provisioning, configuration, patching, software deployment, monitoring, and operational workflows. * Develop and troubleshoot scripts, integrations, and infrastructure configurations using Python, YAML, JSON, XML, PHP, Terraform, and Ansible. * Partner with cloud, security, storage, networking, application, and production teams to design resilient solutions for media workflows. * Participate in incident response, root-cause analysis, change management, and technical documentation; identify and implement preventive improvements. * Create clear runbooks and communicate technical status, risk, impact, and next steps to technical and non-technical stakeholders. * Provide onsite weekend and off-hours coverage for planned maintenance and time-sensitive production needs. ## Related Videos - [How a Small Team Shrank a Microsoft Monorepo by 94%](https://www.wearedevelopers.com/videos/1236-how-a-small-team-shrank-a-microsoft-monorepo-by-94) - [CI/CD with Github Actions](https://www.wearedevelopers.com/videos/856-ci-cd-with-github-actions) - [Tips and Tricks for Working with JSON](https://www.wearedevelopers.com/videos/1229-tips-and-tricks-for-working-with-json) - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [Git for Code Reviews](https://www.wearedevelopers.com/videos/429-git-for-code-reviews) - [Shipping Faster with Less: Render on Cloud Hosting, AI Workloads, and the Future of DevOps](https://www.wearedevelopers.com/videos/1894-shipping-faster-with-less-render-on-cloud-hosting-ai-workloads-and-the-future-of-devops) ## Related Articles - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [Dev Digest 121 - AI goes offline](https://www.wearedevelopers.com/magazine/456-dev-digest-121-ai-goes-offline) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Dev Digest 120 - Apple and peers](https://www.wearedevelopers.com/magazine/455-dev-digest-120-apple-and-peers)