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# IT Support Technician

- **Company:** TEKSYSTEMS INC.
- **Location:** Portland, OR, United States
- **Experience:** Experienced
- **Salary:** $45,760.0 - $52,000.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Active Directory, VoIP, Computer Networks, Issue Tracking Systems, Virtual Private Networks (VPN), Microsoft Office, Peripherals, Computer Equipment, Laptops, Gsuite, Servicenow
- **Published:** September 24, 2026
- **Apply:** https://dejobs.org/x/x/502FD1BB87744FA1BE04AE9D37E60095/job/

## About the Role

* 2-3+ years of Tier 1 helpdesk and desktop support experience
 * Experience with ticketing systems (they use ServiceNow)
 * Strong Active Directory experience (they will be migrating to JumpCloud - if you have that experience that is a huge plus)
 * Proficiency in ADs/G-Suite/MS Office/Slack/Zoom/VPN/Asset management/VoIP
 * Computer configuration and deploy
 * Must have a strong technical aptitude and must be a quick learner with the ability to understand workflow capability and constraints

## Description

* Creating accounts and decommissioning accounts Mix of active directory and google. Account admin-google.
 * Client is migrating from Windows 10 to 11 and are migrating from Active Directory to JumpCloud.
 * Responds to, resolves, or escalates IT related issues raised via ticket system, chat, phone or walk up related to desktop, laptop, printer, VPN, telecom, and proprietary applications.
 * Escalate issues and coordinate referrals to appropriate personnel as necessary and notify stakeholders of status updates and ticket closure.
 * Install or reconfigure appropriate desktop hardware and peripherals, software, operating systems, network components, and telecommunications equipment.
 * Accurately process employee onboarding/offboarding and account changes via Active Directory and G-Suite.
 * Participate in ordering, receiving, configuring, and deploying new desktop and laptop computers to end users.
 * Process decommissioning of hardware after offboarding. Assist in researching accessories and supplies.
 * Responsible for managing and tracking company assets using multiple tools.


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