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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support Specialist - **Company:** DVSPORT, INC. - **Location:** Pittsburgh, PA, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Dynamic Host Configuration Protocol, RAID, Domain Name System (DNS), Serial ATA, Networking Hardware, Windows Servers, Remote Access Technology, SAS (Software), Software Engineering, TCP/IP, Computer Network Technologies, Storage Technologies, Information Technology, Network Support, Hardware Infrastructure - **Published:** September 24, 2026 - **Apply:** https://www.juju.com/job/16_d9a6ad565 ## About the Role * Written/Verbal Communication * Collaboration/Team Player * Self-Leadership * Customer Service Orientation * Attention to Detail * Independent Judgment * Organization * Time Management * Problem-solving * Inquisitiveness * Strong problem solver * Ability and willingness to travel at times * Comfortable with a fast-paced environment Physical demands and work environment: * Incumbent will be required to use a computer with keyboard, telephone or handheld mobile device for extended periods of time, and office machinery as needed. * Individual may occasionally be required to lift, push, pull, and carry up to 50 pounds. * Incumbent must be able to read, see, hear, and speak English., Education/Certification(s)/License(s) required: * Minimum of an Associate's degree in related field * Valid Driver's License. Experience/Other required: * 3+ years of system and network support. * Functional knowledge of Microsoft Windows Server and Client operating systems. * Proficient in storage technologies such as RAID, NAS, SAN, SATA, SAS. * Functional networking knowledge including TCP/IP, DNS, WINS, DHCP. * Documented security knowledge and experience. * Commitment to high quality service to both clients and fellow team members. * Ability to multi-task and shift priorities as needed. * Excellent verbal and written communication skills. * Ability to work independently with minor guidance. ## Description A Technical Support Specialist provides Level 2 & 3 technical support with a secondary emphasis of ensuring production and systems quality. You will use real-world feedback from support cases to drive hardware improvements and ensure every device leaving our facility meets the highest standards. Essential functions and responsibilities: * Customer Support & Troubleshooting: * Act as Level 2 & 3 technician for clients and staff, resolving complex hardware and software issues via phone, email, and/or remote access. * Diagnose and resolve system failures, connectivity issues, and device malfunctions. * Guide customers through initial product setup and configuration. * Install and configure computer systems, networking equipment and applications. * Provide input during the development of new projects, products. Hardware Quality Assurance: * Identify, document, and track hardware defects. * Conduct analysis on hardware failures. * Assist Hardware QA Lead with detailed test protocols for new and existing hardware components. * Maintain documentation of processes and procedures. Process Improvement & Documentation: * Maintain detailed logs of all support interactions and quality testing results. * Develop and update technical manuals, troubleshooting guides, and internal QA procedures. * Collaborate with the Design team to provide actionable feedback for future product iterations. ## Related Videos - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Car's are Technology on Wheels - Impact of Software and IT Competence in Automotive](https://www.wearedevelopers.com/videos/780-car-s-are-technology-on-wheels-impact-of-software-and-it-competence-in-automotive) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Debunking the Top 10 Myths about Web 3](https://www.wearedevelopers.com/videos/634-debunking-the-top-10-myths-about-web-3) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Software Developer Salary in Austria [2023]](https://www.wearedevelopers.com/magazine/213-software-developer-salary-in-austria-2023) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [IT Salaries in Austria](https://www.wearedevelopers.com/magazine/286-it-salaries-in-austria)