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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Enterprise Support Engineer II - **Company:** Connexpay LLC - **Location:** Atlanta, GA, United States (Remote available) - **Experience:** Expert - **Contract:** Temporary contract - **Skills:** Microsoft Windows, Application Configuration Access Protocols, Systems Engineering, Confluence, JIRA, Microsoft Azure, Backup Devices, Business Software, Software as a Service, Information Leak Prevention, Identity and Access Management, Issue Tracking Systems, Microsoft Security Essentials, Microsoft Office, Windows PowerShell, Azure Active Directory, Zero Trust Network Access, Microsoft SharePoint, Software Deployment, User Provisioning Software, Virtual Machines, Microsoft InTune, Information Technology, Patch Management, Hubspot - **Published:** September 24, 2026 - **Apply:** https://www.thejobnetwork.com/job/8968e164-3d39-4663-8bd7-2e03209162e6/enterprise-support-engineer-ii-microsoft-entra-id-saas ## About the Role Ready to move beyond basic ticket resolution and take real ownership of the systems that keep a growing fintech company running?, * Bachelor's degree in Computer Science, Information Technology, or related field * 5+ years of technical support, systems engineering, or enterprise IT experience * Hands-on Microsoft 365 administration * Exchange Online experience * SharePoint Online / OneDrive administration * Hands-on Microsoft Entra ID administration * Conditional Access and SSO experience * Working knowledge of Microsoft Purview * Working knowledge of Microsoft Defender * HubSpot or comparable CRM administration/support experience * Experience administering SaaS business applications * User provisioning/deprovisioning experience * Role and permission management experience * SSO/identity integration experience * PowerShell and/or Microsoft Graph automation experience * Experience with ticketing systems * Strong troubleshooting and root-cause analysis skills * Excellent written and verbal communication * Ability to explain technical issues to non-technical colleagues * Ability to work independently in a fast-moving environment Preferred Experience: Even better if you bring experience with: * Microsoft Intune * Device enrollment and endpoint management * Compliance and configuration policies * Application deployment * Patch management * Jira * Jira Service Management * Confluence * Microsoft Azure infrastructure * Virtual machines * Networking and backups * Zscaler ZIA/ZPA or similar zero-trust security platforms * Finance, HR, and collaboration applications * Regulated fintech, payments, or financial services environments ## Description As an Enterprise Support Engineer II, you'll serve as a technical owner for key business systems and applications., * Own and support ConnexPay's enterprise business application portfolio * Resolve complex configuration, access, identity, integration, and data issues * Administer Microsoft 365 * Support Exchange Online * Administer SharePoint Online and OneDrive * Manage Microsoft Entra ID identity and access * Handle user provisioning and deprovisioning * Manage groups, permissions, and role-based access * Configure and troubleshoot Conditional Access * Support SSO integrations * Maintain security and business application configurations * Manage patching and system updates * Support application licensing, renewals, and vendor relationships * Be the Level II Escalation Point When Level I can't solve it, you'll help take it across the finish line. You'll: * Troubleshoot complex escalated technical issues * Diagnose the underlying cause rather than applying temporary fixes * Determine what should be resolved directly versus returned as a coaching opportunity * Mentor Level I engineers * Transfer knowledge-not just ticket answers * Improve troubleshooting standards and documentation * Help strengthen overall support coverage and effectiveness * Find the Root Cause We don't want to solve the same ticket 50 times. You'll analyze: * Ticket trends * Repeat incidents * Employee feedback * System behavior * Application configuration * Access issues * Integration failures Then you'll work to eliminate the root cause, automate repetitive work, and measure whether the solution actually improves resolution time. Microsoft Administration & Security: You'll work hands-on across Microsoft's enterprise ecosystem, including: Microsoft 365 * Exchange Online * SharePoint Online * OneDrive * Site provisioning * Permissions * Governance Microsoft Entra ID * User lifecycle management * Groups * Conditional Access * SSO integrations * Identity and access management Microsoft Purview * Data Loss Prevention (DLP) * Retention policies * Labeling policies * Audit * eDiscovery Microsoft Defender * Endpoint * Office 365 * Identity * Alert triage * Endpoint onboarding * Common threat remediation * SaaS & CRM Administration You'll also support business-critical SaaS applications from end to end. Responsibilities include: * User provisioning and deprovisioning * Role and permission management * SSO and identity integrations * License management * Configuration * Vendor escalation * Application troubleshooting Experience administering HubSpot CRM or a comparable enterprise CRM is important, including: * User and team management * Permissions * Business-system integrations * Advanced application support * Automation If you're doing the same manual task repeatedly, we want you thinking about how to automate it. Hands-on experience with: * * PowerShell * Microsoft Graph * Automated provisioning * Configuration automation * Workflow/process improvement is highly valuable in this role. Partner With the Business: Strong technical skills are only part of what makes someone successful here. You'll work directly with teams including: * Sales * Finance * Marketing * Engineering You'll gather requirements from non-technical stakeholders, understand what they're trying to accomplish, and translate those needs into practical technical solutions. You'll also help employees successfully adopt new applications, configurations, and processes through documentation, communication, and user enablement. ## Related Videos - [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies) - [42 x 2 Canvases Later: Two Years, Two Minds, Many Lessons](https://www.wearedevelopers.com/videos/1458-42-x-2-canvases-later-two-years-two-minds-many-lessons) - [A Founder's Journey : From Startup Chaos to Purposeful Growth](https://www.wearedevelopers.com/videos/1926-a-founder-s-journey-from-startup-chaos-to-purposeful-growth) - [Flexibility is Key: Unlocking the Advantages of Versatile Software Solutions for Strategic Innovatio](https://www.wearedevelopers.com/videos/1943-flexibility-is-key-unlocking-the-advantages-of-versatile-software-solutions-for-strategic-innovatio) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)