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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Technician - **Company:** Edclass Ltd - **Location:** Dinnington, UK - **Experience:** Starter - **Salary:** £28,000.0 - £32,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Apple Mac Systems, Browser Compatibility, Cyber Security, Dynamic Host Configuration Protocol, Domain Name System (DNS), Desktop Environments, Issue Tracking Systems, Information Security Management, IT Management, Networking Hardware, Subnetting, Virtual Private Networks (VPN), Local Area Networks, Proprietary Software, TCP/IP, Wireless Access Point, Wireless Networks, Zoho Office Suite, Wi-Fi Technology, Headsets, Peripherals, Firewalls (Computer Science), Web Filtering, Gsuite, Hardware Infrastructure, Vulnerability Analysis, User Accounts - **Published:** September 24, 2026 - **Apply:** https://www.reed.co.uk/jobs/it-support-technician/57386041 ## About the Role * Essential: GCSE English and Mathematics at grade C/4 or above (or equivalent). * Essential: Level 3 IT qualification (e.g., BTEC National, T-Level, Advanced IT Apprenticeship) OR demonstrable equivalent commercial experience. Experience and Technical Knowledge * Essential: At least 1-2 years of hands-on experience in a technical support, helpdesk, or school/college IT technician role. * Essential: Strong working knowledge of Windows 10/11 desktop environments and Microsoft 365 administration. * Essential: Practical experience diagnosing hardware components, peripherals (cameras, headsets, visualisers), and wired/wireless networks. * Essential: Understanding of basic network protocols (TCP/IP, DHCP, DNS, VPNs, subnets). Personal Attributes and Skills * Strong analytical, troubleshooting, and problem-solving abilities under pressure. * Clear, patient verbal and written communication skills when dealing with technical and non-technical staff. * High attention to detail regarding documentation, asset management, and password security. * Proactive mindset with strong initiative and dependable time management. * Professional attitude, integrity, and strict adherence to confidentiality and safeguarding boundaries. Accreditation, Security and Compliance ## Description The IT Support Technician provides essential 1st and 2nd line hardware, software, network, and audio-visual support across the organisation. This includes maintaining on-site IT equipment, supporting virtual teaching booths, troubleshooting platform connectivity issues for staff and off-site learners, and upholding robust security standards in line with Keeping Children Safe in Education (KCSIE) and cyber security best practices., 1st and 2nd Line Desktop Support: * Provide prompt, helpful technical assistance to internal staff (teachers, safeguarding, administration) via ticketing system, phone, and in-person. * Diagnose and resolve hardware, OS, and standard software faults across Windows, macOS, and mobile devices. * Manage user accounts, role-based access, and mailboxes via Microsoft 365 / and Google Workspace. Virtual Teaching Booths and Audio-Visual Support: * Set up, configure, and maintain live teaching hardware: visualisers, webcams, headsets, dual-monitor arrays, and interactive displays. * Troubleshoot streaming latency, microphone audio balance, and browser compatibility issues impacting live lessons. System Administration and Maintenance: * Image, configure, deploy, and asset-tag new laptops, PCs, peripherals, and network devices. * Perform routine software updates, operating system patches, and security scans. * Support internal software suites and CRM/communication tools (e.g., Zoho suite). Network and Platform Connectivity: * Monitor office local area networks (LAN), Wi-Fi access points, switches, and broadband failover connections. * Assist customer-facing teams in diagnosing basic connectivity, firewall, or permission issues experienced by commissioning schools or remote learners accessing online portals. Safeguarding, Data Protection and Cyber Security: * Ensure all endpoints comply with GDPR/Data Protection Act 2018 guidelines and internal information security policies. * Monitor web filtering, antivirus definitions, and endpoint threat alerts, escalating any potential data or safeguarding risks immediately to the DSL and IT Leadership. * Maintain precise records of hardware inventory, software licenses, and incident logs. General Responsibilities: * Carry out other duties commensurate with the role to support business operations and technical development. Safeguarding Commitment: * EDClass is committed to safeguarding and promoting the welfare of children and young people. To be successful in this role, you must undergo statutory safer recruitment checks, including an Enhanced DBS check with Children's Barred List check., EDClass adheres to world-class standards across data protection, technical resilience, and pedagogical quality: * ISO 9001: Certified for Quality Management Systems, ensuring consistent service delivery and operational efficiency. * ISO 21001: Certified specifically for Educational Organisations Management Systems (EOMS), demonstrating our commitment to learner-centric outcomes and best-in-class educational delivery. * ISO 27001: Certified for Information Security Management, maintaining the highest levels of data protection, cyber hygiene, and confidential record-keeping. * ISO 42001 (In Progress): Currently undergoing certification for the Artificial Intelligence Management System standard, ensuring responsible, ethical, and secure integration of emerging technologies. ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Apple Vision Pro: Proven Development Methods Meet the Latest Technology](https://www.wearedevelopers.com/videos/1190-apple-vision-pro-proven-development-methods-meet-the-latest-technology) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Checkmate: 5 Real Incidents That Can End a Software Company](https://www.wearedevelopers.com/videos/100126-checkmate-5-real-incidents-that-can-end-a-software-company) - [XR Demystified: Separating Facts from Fiction in 2024](https://www.wearedevelopers.com/videos/1117-xr-demystified-separating-facts-from-fiction-in-2024) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) ## Related Articles - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [Data Engineer Salary UK](https://www.wearedevelopers.com/magazine/253-data-engineer-salary-uk)