> Markdown version of [/jobs/ext/3045614-vp-systems-monitoring-observability-technical-lead](https://www.wearedevelopers.com/jobs/ext/3045614-vp-systems-monitoring-observability-technical-lead). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # VP, Systems Monitoring & Observability Technical Lead - **Company:** Mitsubishi UFJ Financial Group - **Location:** London, UK - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Application Programming Interfaces (APIs), Application Layers, Application Performance Management, Bash Shell, Software as a Service, Data Deduplication, Data Retention, Linux, Middleware, Monitoring of Systems, Tivoli Management Framework, Python (Programming Language), Windows Servers, Windows PowerShell, Cloud Services, Dynatrace, Legacy Systems, Custom Reports, Servicenow - **Published:** September 24, 2026 - **Apply:** https://mufgub.wd3.myworkdayjobs.com/MUFG-Careers/job/London/VP--Systems-Monitoring---Observability-Technical-Lead_10079199-WD-1 ## About the Role To excel as Vice President Systems Monitoring Observability & Technical Lead at MUFG you will bring deep practical experience managing enterprise-grade observability platforms, particularly Dynatrace SaaS, in environments where reliability is paramount. Your proven ability implementing advanced monitoring solutions across infrastructure applications middleware cloud platforms will set you apart. Your interpersonal skills allow you to engage effectively with both technical non-technical stakeholders fostering collaboration across teams. Attention to detail structured thinking customer-centric mindset underpin your commitment to operational excellence continuous improvement making you an invaluable asset in this high-impact role. * Significant hands-on experience administering Dynatrace SaaS within large-scale enterprise environments is essential for success in this role. * Proven track record implementing Dynatrace Infrastructure Monitoring and Application Performance Monitoring (APM) solutions across complex estates. * Experience leading or supporting migrations from legacy platforms such as IBM Tivoli Monitoring (ITM) and Netcool Omnibus (NOI) to Dynatrace is highly valued. * Expertise in designing enterprise observability strategies that cover both infrastructure and application layers within mission-critical 24x7 environments. * Strong background in service performance analysis including event correlation, suppression, deduplication and enrichment solutions. * Demonstrated ability troubleshooting complex platform integration issues within monitoring environments while supporting ITIL-aligned incident management processes. * Practical knowledge deploying OneAgent/ActiveGate components plus configuring alerting policies anomaly detection rules dashboards custom reporting. * Experience integrating Dynatrace with ServiceNow or equivalent ITSM platforms using APIs for administration reporting automation. * Working knowledge of Linux/Windows server platforms scripting automation via PowerShell Python Bash or similar technologies. * Excellent communication stakeholder engagement skills combined with attention to detail accuracy structured approach customer focus commitment to continuous improvement. ## Description * Take ownership of Dynatrace SaaS platform administration, configuration, and optimisation, ensuring robust observability across infrastructure, applications, cloud services, and business processes. * Lead the migration from legacy monitoring platforms such as IBM Tivoli Monitoring (ITM) and Netcool Omnibus (NOI) to Dynatrace SaaS, driving adoption of modern monitoring standards throughout the organisation. * Collaborate closely with infrastructure, application support, engineering, cloud, and service management teams to enhance service reliability, performance analysis, and operational reporting while supporting incident management activities. What you'll do: As Vice President, Systems Monitoring Observability and Technical Lead at MUFG in London you will play a central role in shaping the future of technology resilience across EMEA. Your day-to-day responsibilities will revolve around managing the Dynatrace SaaS platform, ensuring it is configured for maximum effectiveness and acting as the go-to expert for observability strategy. You will design advanced monitoring solutions that span infrastructure to business services while developing dashboards that provide actionable insights by defining governance frameworks and continuously enhancing platform standards you'll ensure MUFG remains at the cutting edge of observability practices. Your ability to mentor others will foster knowledge sharing across operational teams while your focus on automation will drive efficiency improvements throughout the organisation. * Administer and manage the Dynatrace SaaS platform including configuration, tenant administration, access controls, user roles, management zones, monitoring policies, and data retention settings. * Maintain monitoring standards by developing tagging strategies, naming conventions, governance frameworks and ensuring effective observability across all technology layers. * Act as the primary technical authority for Dynatrace capabilities and roadmap development while engaging with vendor support teams to resolve platform-related issues. * Design, implement, and optimise monitoring solutions using Dynatrace SaaS covering infrastructure monitoring, application performance monitoring (APM), distributed tracing, real user monitoring (RUM), synthetic monitoring, log management and analytics. * Develop meaningful dashboards, alerting rules, management zones, reporting capabilities and service views that support proactive service management. * Lead the migration of monitoring capabilities from legacy platforms including IBM Tivoli Monitoring (ITM), Netcool Omnibus (NOI), and other enterprise solutions; assess existing configurations for rationalisation and modernisation. * Support decommissioning of legacy event management platforms by developing migration plans and onboarding approaches for new services. * Provide technical support for Dynatrace platform including incident response, problem resolution and change management activities; participate in major incident investigations offering performance analysis expertise. * Integrate monitoring platforms with service management tools such as ServiceNow; develop automation capabilities using Dynatrace APIs and workflow functionality. * Define platform standards by maintaining documentation, architecture diagrams and support procedures; identify opportunities for continuous improvement through automation and enhanced monitoring practices. ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Microservices architecture as a key element in building trading systems for global finance markets](https://www.wearedevelopers.com/videos/1196-microservices-architecture-as-a-key-element-in-building-trading-systems-for-global-finance-markets) - [The Power of Purpose: Unlocking Potential and Innovation](https://www.wearedevelopers.com/videos/1110-the-power-of-purpose-unlocking-potential-and-innovation) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases) - [Inside Bitpanda's Tech Stack: Scaling a European Fintech Leader - Markus Dorner](https://www.wearedevelopers.com/videos/1979-inside-bitpanda-s-tech-stack-scaling-a-european-fintech-leader-markus-dorner) ## Related Articles - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [Coffee with Developers - Maria Apazoglou - Making AI understandable for all in production](https://www.wearedevelopers.com/magazine/475-coffee-with-developers-maria-apazoglou-making-ai-understandable-for-all-in-production) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [From developer to manager – what does it take to become an engineering manager?](https://www.wearedevelopers.com/magazine/42-from-developer-to-manager-what-does-it-take-to-become-an-engineering-manager) - [5 Step Guide to Managing New Job Expectations](https://www.wearedevelopers.com/magazine/343-5-step-guide-to-managing-new-job-expectations) - [Should Tech Managers Be Developers First? Pros and Cons](https://www.wearedevelopers.com/magazine/327-should-tech-managers-be-developers-first-pros-and-cons)