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# Privacy Operations Manager

- **Company:** Serco Group plc
- **Location:** London, UK
- **Salary:** £70,000.0 - £80,000.0
- **Contract:** Permanent contract
- **Skills:** Privacy Controls, Performance Monitor
- **Published:** September 24, 2026
- **Apply:** https://www.jobs.service.gov.uk/jobs/6ab4f8281aefa16aca960b9b/apply

## About the Role

· Experience managing operational privacy, compliance, legal operations, information governance, risk or assurance processes.

· Strong practical experience of Data Subject Rights, breach management and/or DPIA processes.

· A good working knowledge of UK GDPR, the Data Protection Act 2018 and operational privacy requirements.

· Experience creating and improving frameworks, procedures, guidance, templates and service standards.

· The judgement to manage complex stakeholder queries and recognise when sensitive matters require escalation.

· Strong reporting, prioritisation and continuous improvement capability in a demanding operational environment.

## Description

Here at Serco, we're looking for a Privacy Operations Manager to lead and improve the operational privacy services that support Serco UK.

Reporting to the Data Protection Officer, you'll own the frameworks and service standards for Data Subject Rights, data breach management, DPIA governance, privacy by design and operational business queries. You'll make sure these processes are clear, measurable, consistently applied and responsive, while escalating novel, sensitive or high-risk matters appropriately.

This is a hands-on leadership opportunity for someone who can combine practical privacy judgement with strong operational discipline, turning legal and compliance expectations into services and guidance that work for the business.

As part of this you'll:

· Own and continuously improve the Data Subject Rights operating model, including standards, escalation routes, performance monitoring and quality assurance.

· Maintain the data breach management framework and support consistent triage, assessment, documentation and lessons learned.

· Lead DPIA governance, templates, workflows, adviser support and quality assurance, embedding privacy by design into new and changing activity.

· Provide substantive operational privacy guidance for queries escalated through the Privacy Office triage process.

· Maintain practical frameworks, playbooks, guidance and process documentation for business teams and the privacy network.

· Monitor operational MI across DSRs, breaches, DPIAs and business queries to identify risks, capacity pressures and improvement priorities.

· Work closely with Governance & Assurance, Information Governance, Legal, HR, IT and operational teams.

· Escalate precedent-setting, high-risk or regulatory matters to the Data Protection Officer with clear evidence and options.


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