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# IT Service and Security Lead

- **Company:** Altech Group Ltd
- **Location:** Lancashire, UK
- **Experience:** Expert
- **Salary:** £45,000.0 - £50,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Access, Microsoft Windows, Cloud Computing, Cyber Security, Information Leak Prevention, Data Security, Phishing, Security Information and Event Management, Software Vulnerability Management, Data Classification, Microsoft InTune
- **Published:** September 24, 2026
- **Apply:** https://www.reed.co.uk/jobs/it-service-and-security-lead/57385050

## About the Role

* Experience managing IT service delivery across a multi-site business, including SLAs, escalations, reporting and outsourced service providers.
 * Strong hands-on Microsoft 365 and Intune administration, including identity, conditional access and endpoint management.
 * Practical security operations experience using SIEM or XDR platforms, triaging alerts and leading incident response through containment, remediation and post-incident review.
 * Experience selecting, onboarding or managing a managed detection and response service, including log integration, detection tuning and provider accountability.
 * Working knowledge of Cyber Essentials Plus, ISO 27001 or NIST CSF, including the evidence required by customers, insurers and auditors.
 * Experience with vulnerability remediation, endpoint protection, access controls and security awareness.
 * Sufficient networking knowledge to oversee switching, wireless and connectivity with specialist partners.
 * Team leadership experience, strong prioritisation skills and the ability to explain technical decisions clearly to non-technical colleagues.

Experience in manufacturing or distribution, including warehouse or shop-floor support, would be advantageous. International support experience, ITIL or equivalent practical service management experience, relevant Microsoft certifications and Microsoft Purview implementation experience would also be beneficial.

## Description

* Own IT service delivery across multiple sites, including incident, request and change management. Manage the outsourced service desk against SLAs, lead service reviews and challenge performance and costs.
 * Line manage an IT Support Analyst and coordinate overseas site support, setting consistent standards across the group.
 * Manage Microsoft 365, Intune, identity and access, endpoints and cloud applications, alongside site networks, connectivity and associated devices.
 * Own the security risk register and improvement roadmap. Select and onboard a managed detection and response provider, integrate relevant log sources and oversee detection tuning, alert triage and provider performance.
 * Lead vulnerability management, patching and remediation, and develop and test security incident response procedures, including escalation and out-of-hours arrangements across time zones.
 * Oversee joiner, mover and leaver processes, access reviews, data classification, information protection and data loss prevention. Run security awareness training and phishing simulations.
 * Own asset and licence records, refresh planning, infrastructure and security budgets, and backup and recovery arrangements, including recovery testing.
 * Report monthly on service and security performance and provide infrastructure and security input into business projects.


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