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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Support Engineer - IT MSP - **Company:** Coconut Lime Ltd - **Location:** Birmingham, UK (Remote available) - **Salary:** £40,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Antivirus Softwares, VoIP, Dynamic Host Configuration Protocol, Domain Name System (DNS), Microsoft Office, Microsoft Software, Routing, Azure Active Directory, Virtual Local Area Networks, Wi-Fi Technology, Computer Network Technologies - **Published:** September 24, 2026 - **Apply:** https://www.careerjet.co.uk/job/gb13a36a8ae2b3d82538de319fc40c7187/eaa ## About the Role Ideally, you'll: * Have previous experience working in an IT helpdesk or service desk environment. * Be comfortable using remote monitoring and management tools. * Enjoy investigating problems and finding practical solutions. * Care about delivering excellent customer service. * Be able to explain technical information clearly and patiently. * Be organised and comfortable managing your own workload. * Be happy working remotely and travelling occasionally to the Birmingham office. * Enjoy learning and expanding your technical knowledge. ## Description There's a real sense of energy within the business, and the team spirit is like no other. This is also a company that promotes internally, so your future development will be taken seriously. What you'll actually be doing You'll help customers and colleagues solve their IT and telecoms problems, providing a friendly, reassuring and knowledgeable service. Your role will include: * Responding to customer support queries. * Investigating and resolving IT, networking and telecoms issues. * Managing support tickets through to resolution. * Using remote monitoring and management tools. * Explaining technical issues clearly to customers. * Supporting colleagues when they need additional technical input. * Escalating more complex issues when appropriate. * Keeping customers informed throughout the support process. * Delivering the kind of customer service that makes people feel properly looked after. You'll have the chance to develop your knowledge across: * Remote monitoring and management tools. * Windows operating systems. * Microsoft Office. * Antivirus products. * PC and server security. * Active Directory. * Microsoft Entra ID / Azure AD. * Wi-Fi. * VoIP. You'll also be able to strengthen your networking knowledge, including: * VLANs. * Routing. * DHCP. * DNS. * IP subnets., Experience supporting Microsoft technologies, networking, Wi-Fi or VoIP would be particularly useful. You don't need to know everything from day one. What matters is that you're curious, customer-focused and prepared to keep learning. A bit about the environment This is a growing business with plenty of energy and a strong team spirit. It's a company that: * Gives people time to investigate and resolve problems properly. * Promotes internally. * Invests in Microsoft training and technical development. * Encourages people to expand their skills. * Recognises good customer service. * Offers genuine progression as the team grows. ## Related Videos - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web) - [Creating a routing app with Google Maps API from scratch](https://www.wearedevelopers.com/videos/831-creating-a-routing-app-with-google-maps-api-from-scratch) - [WeAreDevelopers LIVE - Playing in Production](https://www.wearedevelopers.com/videos/100363-wearedevelopers-live-playing-in-production) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [Local Candidates vs International Talent - Building the Very Best Dev Team](https://www.wearedevelopers.com/videos/1067-local-candidates-vs-international-talent-building-the-very-best-dev-team) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Mastering Remote Work: Tips for Developers](https://www.wearedevelopers.com/magazine/558-mastering-remote-work-tips-for-developers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)