> Markdown version of [/jobs/ext/3046512-it-support-1st-und-2nd-level](https://www.wearedevelopers.com/jobs/ext/3046512-it-support-1st-und-2nd-level). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# IT-Support 1st- und 2nd-Level

- **Company:** DIS AG
- **Location:** Heidelberg, Germany
- **Salary:** €36,500.0 - €44,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Systems Integration
- **Published:** September 24, 2026
- **Apply:** https://www.xing.com/jobs/heidelberg-it-support-1st-2nd-level-158069019

## About the Role

* Abgeschlossene Ausbildung als Fachinformatiker Systemintegration (m/w/d), Informatikkaufmann (m/w/d) oder eine äquivalente Qualifikation
 * Begeisterung für anspruchsvolle technische Aufgabenstellungen
 * Praktische Erfahrung in der Verwendung eines Helpdesk-Systems
 * Von Vorteil: Kenntnisse im Umgang mit Windows Serversystemen und Active Directory
 * Eigenständige, lösungsorientierte Arbeitsweise sowie analytisches Denkvermögen

## Description

* Full-timeEmployment type: Full-time
 * €36,500 - €44,000 (XING estimate)
 * On-site
 * Be an early applicant, * Bearbeitung von Serviceanfragen, z. B. bei Ein- und Austritten von Mitarbeitenden sowie bei der Beschaffung von Equipment und Software (Service Request Management)
 * Verwaltung und Pflege der Nutzerkonten und Zugriffsberechtigungen auf Clientseite
 * Annahme von Störungsmeldungen und umfassende Fehleranalyse (Incident & Problem Management) im Bereich Client Support
 * Monitoring der Systeme und Komponenten zur Sicherstellung eines reibungslosen Betriebsablaufs
 * Aufbau, Installation und Wartung/Update des technischen Arbeitsplatz-Equipments (Hard- und Software), * Teamevents
 * Corporate Benefits
 * Flache Hierarchie
 * Moderne, ergonomische Arbeitsplätze und TOP Ausstattung


## Related Videos

- [Successful talent development in tech: A joint journey of executives and talents](https://www.wearedevelopers.com/videos/1497-successful-talent-development-in-tech-a-joint-journey-of-executives-and-talents)
- [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web)
- [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing)
- [AI Agents & Agentic AI](https://www.wearedevelopers.com/videos/2017-ai-agents-agentic-ai)
- [The Deichmann RPA journey: Step by step with low-code automation to success](https://www.wearedevelopers.com/videos/1566-the-deichmann-rpa-journey-step-by-step-with-low-code-automation-to-success)
- [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases)

## Related Articles

- [IT Salaries in Germany](https://www.wearedevelopers.com/magazine/287-it-salaries-in-germany)
- [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany)
- [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)
- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [IT Salaries in Austria](https://www.wearedevelopers.com/magazine/286-it-salaries-in-austria)
- [Jobs in Germany for Americans](https://www.wearedevelopers.com/magazine/423-jobs-in-germany-for-americans)