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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support Engineer (Network) - **Company:** F5 Networks, Inc. - **Location:** Addlestone, UK - **Contract:** Permanent contract - **Skills:** JavaScript (Programming Language), Amazon Web Services, Application Firewall, Bash Shell, Unix, Computer Programming, Linux, Domain Name System (DNS), Perl (Programming Language), Hypertext Transfer Protocols (HTTP), Hypervisor, Networking Hardware, Virtual Private Networks (VPN), OSI Models, Python (Programming Language), Network Security, Packet Analyzer, Network Protocols, Nginx, Node.Js, OpenStack, Red Hat Enterprise Linux, Ansible, Web Application Security, Software Engineering, TCP/IP, Wireshark, Virtualization Technology, Wide Area Networks, Private Cloud Environment, Scripting, Authentication Authorization Accounting (Server Program), Transport Layer Security, Malware, Git, Kubernetes, Network Support, Ddos, Docker, Vmware - **Published:** September 24, 2026 - **Apply:** https://www.totaljobs.com/job/technical-support-engineer/f5-networks-job108029463 ## About the Role * Customer support experience with enterprise-level corporate customers in production environments. * Hands-on technical experience with LAN/WAN operations (e.g., DNS, Open SSL, Cryptography, virtualization, etc.), Network Protocols, UNIX or Linux (e.g., Redhat) operating systems, as well as VMware or equivalent hypervisors and network hardware. * Solid grasp of TCP/IP protocols and the OSI model. * Understanding packet captures using Wireshark * Knowledge of DNS and HTTP protocol in detail. * Understating of SSL/TLS handshake * Experience of Network Security (e.g., Web Application Security, AAA, VPN, DDoS, Malware, Application Firewalls, etc.). * Ability to read, write and speak English fluently, including technical concepts and terminology. * Able to communicate technical information to customers with varying levels of technical knowledge. * Good analytical problem-solving abilities. * Attention to detail. The following skills are nice to have but if you don't have them, F5 will be happy to help you learn those in time : * Experience or ability to grow expertise in Public/Private Cloud technologies (Microsoft, AWS, Google), NGINX, Programming/Scripting (JavaScript, Python, BASH, PERL, Node.JS), Containers (OpenStack, Docker, Velcro), Container Orchestration (Kubernetes) and/or Automation (Ansible, Git). * Fluency in other languages. * Experience with F5 technologies ## Description Do you enjoy problem-solving? Are you inspired by helping organizations across the globe? If so, we have just the job for you. Join F5's team of Network Support Engineers as we accelerate our efforts to power and protect applications of every description and across every conceivable environment. So, if you've got a curiosity to learn new technologies, a passion for troubleshooting and a desire to work with innovative technology solutions, we'd love to hear from you. Working as one of our team opens lots of career development opportunities and unlocks a multitude of domains to specialize in. Your day-to-day activities will include: * Providing Level 2 technical support to resolve hardware and software issues related to F5 products. * Maintaining excellent customer communication, including project status, plan-of-actions, and resolution steps. * Providing F5 customers and partners with a consistently high-quality support experience. * Working with our tier three engineering services team to overcome technical challenges. * Building strong working relationships with peers, partnering with engineers, managers, and related F5 departments. * Writing and updating solution articles to share technical expertise internally and externally * Handling multiple cases and prioritizing tasks based on customer and business needs. * Following standards-based processes (as defined in our Quality Management System). * Continuing your own professional development through participating in ongoing training on our products and related technologies. ## Related Videos - [How a Small Team Shrank a Microsoft Monorepo by 94%](https://www.wearedevelopers.com/videos/1236-how-a-small-team-shrank-a-microsoft-monorepo-by-94) - [WeAreDevelopers LIVE - Chrome for Sale? 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