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# senior servicenow solution architect.

- **Company:** Randstad UK
- **Location:** Stratford-upon-Avon, UK
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** JavaScript (Programming Language), Computer-Aided Design, Artificial Intelligence, Google App Engines, Computing Platforms, Microsoft Azure, Identity and Access Management, Client Side Scripting, SOAPAPI, Enterprise Integration, Virtual Agents, Servicenow
- **Published:** September 24, 2026
- **Apply:** https://www.randstad.co.uk/jobs/senior-servicenow-solution-architect_stratford-upon-avon_47488047/

## About the Role

* Professional Background: 10+ years of deep ServiceNow platform experience, including a strong track record architecting enterprise ITSM implementations and leading large-scale digital transformation programs.
 * AI & Modern Capabilities: 2-3 years of hands-on experience designing and implementing Now Assist, AI Agents, and conversational AI solutions, backed by an understanding of AI governance and risk.
 * Technical Depth: Extensive expertise in JavaScript, ServiceNow scripting (Business Rules, Client Scripts, ACLs), Flow Designer, App Engine, Performance Analytics, and IntegrationHub orchestration.
 * Certifications & Leadership: Certified System Administrator (CSA), Certified Implementation Specialist (CIS-ITSM), or Application Developer (CAD) credentials (CTA / AI certifications preferred), with proven ability to guide delivery teams, facilitate client workshops, and align solutions to ITIL v4 standards.

## Description

The Opportunity: In this role, you will lead the design, governance, and architectural evolution of an enterprise-grade ServiceNow ecosystem. Operating at the intersection of core ITSM Pro and next-generation AI, you will transform enterprise service delivery by embedding Now Assist, Agentic AI, and automated digital workflows across complex, multi-system environments.

Your Impact

 * AI & Workflow Innovation: Architect and deploy Now Assist, Agentic AI, and Virtual Agent conversational workflows to drive autonomous resolution, intelligent routing, and seamless employee experiences.
 * Platform Architecture & Governance: Lead the technical strategy, scalability, and lifecycle governance for ServiceNow ITSM Pro, establishing high-performance standards, upgrade roadmaps, and platform guardrails.
 * Service Experience Modernization: Design intuitive, modern portals and workspace interfaces using Employee Center, Service Portal, and UI Builder to elevate self-service and operational usability.
 * Enterprise Integration & Automation: Connect ServiceNow with Azure DevOps, IAM, ITOM, and third-party estates via IntegrationHub, custom Spokes, REST/SOAP APIs, and event-driven automation.


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