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# IT Engineering Support

- **Company:** BAE Systems
- **Location:** Gloucester, UK
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Microsoft Excel, Systems Engineering, Atlassian Tools, Data Management
- **Published:** September 24, 2026
- **Apply:** https://www.securityclearedjobs.com/external-redirect-registration?JobId=802084517&LinkSource=JobDetails

## About the Role

* Experience working in a business support, PMO support, service support, or administration environment.
 * Understanding of user onboarding and account management processes.
 * Experience using Microsoft Excel for tracking, reporting, and data management.
 * Experience using Jira and Confluence for workflow management and documentation.
 * Existing Security Check (SC) clearance.

Desirable

 * Experience working within secure or regulated environments.
 * Knowledge of Continuous Process Improvement methodologies and practices.
 * Current Developed Vetting (DV) clearance.

## Description

* Engage with resourcing teams to identify upcoming new joiners and leavers.
 * Coordinate account request, setup, configuration, testing, and verification activities for new starters.
 * Work closely with support and technical teams to ensure account requests are appropriately prioritised and completed within agreed timescales.
 * Manage account disablement and deletion activities for departing personnel.
 * Track and report onboarding progress, providing regular status updates to relevant stakeholders.
 * Maintain onboarding records and ensure processes are followed consistently.

Service Coordination and Stakeholder Engagement

 * Act as a key point of contact between business users, support teams, and service providers.
 * Facilitate effective communication to resolve onboarding and access-related issues.
 * Monitor service request fulfilment activities and escalate issues where necessary.
 * Support the coordination of activities across multiple teams to ensure service delivery objectives are achieved.

Continuous Process Improvement

 * Maintain and update onboarding and support process documentation.
 * Review existing processes and identify opportunities for efficiency improvements.
 * Engage with technical and support teams when service offerings or technical solutions change.
 * Work alongside Management and support functions to identify recurring issues and implement process enhancements.
 * Contribute to continuous improvement initiatives that enhance service quality and user experience.


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