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# Danish-Speaking Service Desk Specialist

- **Company:** Betway Group
- **Location:** Barcelona, Spain (Remote available)
- **Contract:** Permanent contract
- **Skills:** Microsoft Office, Software Engineering, Servicenow
- **Published:** September 24, 2026
- **Apply:** https://www.adzuna.es/contact-us.html

## About the Role

+ Languages: Fluent Danish (C1 or higher) and strong English skills.
 + Legal Status: Candidates must hold an EU Passport or a valid Work Permit for Spain.
 + Experience: Previous experience in IT support (1st or 2nd level) is an advantage.
 + Technical Knowledge: Familiarity with Windows 10, Office 365, and MS Teams.
 + Skills: Analytical mindset, customer-focused attitude, and the ability to work independently in a remote setup.

## Description

Join a global leader in customer experience as a Technical Support Advisor! In this role, you will provide 1st-level IT support to end-users, troubleshooting hardware and software issues to ensure a seamless digital experience. You will work within a collaborative international team with significant opportunities for professional growth.
Your Responsibilities

 + Technical Support: Provide 1st-level IT assistance via phone, email, chat, and self-service portals.
 + Troubleshooting: Diagnose and resolve hardware and software issues, identifying root causes.
 + Incident Management: Track and manage incidents using internal IT service management (ITSM) systems like ServiceNow.
 + Problem Solving: Maintain a high first-time resolution rate using internal tools and knowledge bases.
 + Collaboration: Assist users with system access and day-to-day technical issues, escalating complex cases to 2nd-level support when necessary.
 + Documentation: Ensure all requests are properly categorized and documented.