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# Service Desk Agent L1

- **Company:** Búsqueda Avanzada
- **Location:** Barcelona, Spain
- **Contract:** Permanent contract
- **Skills:** Microsoft Office, Computer Equipment
- **Published:** September 24, 2026
- **Apply:** https://www.adzuna.es/contact-us.html

## About the Role

+ Fluent English (written and spoken)
 + Advanced MS Office apps knowledge a plus
 + Strong problem solving/analytical abilities
 + Good communication skills
 + Attention to detail and ability to multi-task
 + Ability to work independently and effectively
 + Readiness to follow direction and best practices
 + Planning and organizing skills
 + Team player and supportive personality
 + Candidates have to declare Criminal record extract not older than three months

## Description

We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where IT counts, join us!
Task and Responsibilities:

 + Provide technical and troubleshooting assistance related to computer hardware and software, mobile devices and other tech tools and products
 + Meticulous documentation of end user issues in ITSM tool
 + Adherence to processes and knowledge documents
 + Ticket backlog management
 + Continuous service improvement activities - knowledge script creation, training document updates etc.
 + Close collaboration with Onsite IT technicians