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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support Specialist - **Company:** Glovo - **Location:** Barcelona, Spain (Remote available) - **Contract:** Permanent contract - **Skills:** Learning Management Systems, Single Sign-On, Chatbots, Information Technology - **Published:** September 24, 2026 - **Apply:** https://www.adzuna.es/contact-us.html ## About the Role * A hunger for knowledge and a willingness to learn and develop new skills, even if you don't have prior experience in a technical support role * A global understanding of technical concepts or relevant educational background in computer science, IT, or a related field would be beneficial * Exceptional problem-solving skills, where no challenge is too small or too daunting for you to conquer * A results-oriented mindset, with the ability to take initiative and drive towards achieving objectives * Proficiency in English, enabling effective communication with internal teams, B2B users, and platform providers * An empathetic, inclusive, and curious attitude that reflects your passion for understanding user needs and delivering exceptional support experiences ## Description We are seeking a proactive and goal-oriented Technical Support Specialist with exceptional communication skills and experience in support and customer service. If you have a passion for technology and an innate ability to work autonomously, even in the absence of clear instructions, we want to hear from you! As a Technical Support Specialist, you will play a key role in managing and supporting various Live Operations Platforms, including Customer Relationship Management (CRM), Single Sign-On (SSO) systems, Voice Platforms, Chatbots, Quality Assurance (QA) tools, Learning Management Systems (LMS), Knowledge Base, Basic log reading and more., + Lead and support internal technical projects, such as migrating to new systems and implementing new tools. + Troubleshoot and resolve technical issues efficiently to ensure seamless operations. + Configure and optimize platform settings to improve performance and workflow. + Collaborate with cross-functional teams to enhance system functionality and user experience. This role requires strong technical problem-solving skills, attention to detail, and the ability to work in a dynamic environment. If you are eager to thrive in a dynamic environment and are excited about the prospect of learning and growing within the realm of technology, this is the perfect opportunity for you to make a significant impact while developing a rewarding career. Join us as a Technical Support Specialist, and let's embark on a journey of innovation and excellence together., * Provide outstanding support to B2B users, swiftly resolving incidents related to our diverse range of platforms * Exhibit your technical prowess by implementing innovative configurations to enhance system performance and user experience * Proactively escalate complex requests to platform providers or other technical teams, ensuring timely and effective solutions * Collaborate closely with internal teams, such as Development, Product, and Operations, to address issues and contribute valuable insights for continuous improvement * Foster a strong cooperative relationship with platform vendors, engaging in open communication and active collaboration during recurring reviews * Contribute to the continuous improvement of our support processes, working with other team members to streamline workflows and enhance overall efficiency YOU HAVE: * A strong passion for technology and a genuine interest in pursuing a career in technical support ## Related Videos - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Enabling intelligent logistics automation: home-grown Industrial IoT platform at Austrian Post](https://www.wearedevelopers.com/videos/2018-enabling-intelligent-logistics-automation-home-grown-industrial-iot-platform-at-austrian-post) - [Going Beyond Passwords: The Future of User Authentication](https://www.wearedevelopers.com/videos/714-going-beyond-passwords-the-future-of-user-authentication) - [Chatbots are going to destroy infrastructures and your cloud bills](https://www.wearedevelopers.com/videos/1130-chatbots-are-going-to-destroy-infrastructures-and-your-cloud-bills) - [Sustainable Mobility – Giravolta](https://www.wearedevelopers.com/videos/480-sustainable-mobility-giravolta) - [It's not easy being green](https://www.wearedevelopers.com/videos/558-it-s-not-easy-being-green) ## Related Articles - [Spanish Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/353-spanish-business-culture-and-etiquette) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Why Upskilling And Reskilling is Important For Developers](https://www.wearedevelopers.com/magazine/428-why-upskilling-and-reskilling-is-important-for-developers) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Mastering Remote Work: Tips for Developers](https://www.wearedevelopers.com/magazine/558-mastering-remote-work-tips-for-developers)