> Markdown version of [/jobs/ext/3048037-technical-support-engineer](https://www.wearedevelopers.com/jobs/ext/3048037-technical-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Technical Support Engineer

- **Company:** Fundraise Up
- **Location:** Barcelona, Spain (Remote available)
- **Salary:** €31,200.0
- **Contract:** Permanent contract
- **Skills:** HTML, JavaScript (Programming Language), Application Programming Interfaces (APIs), Artificial Intelligence, Cascading Style Sheets (CSS), Software as a Service, Programming Tools
- **Published:** September 24, 2026
- **Apply:** https://www.adzuna.es/contact-us.html

## About the Role

Language: Russian-speaking team, English C1+ required, 3+ years of experience in technical support for a SaaS product.
C1 English - written and spoken, with the ability to communicate clearly and quickly in a technical context.
Understanding of how the web works: HTML, CSS, JavaScript - comfortable reading code and using browser dev tools.
Strong analytical and troubleshooting skills - you investigate, not just relay.
High ownership mindset - you follow through, meet deadlines, and communicate proactively when something changes.
Ability to work 9:00-18:00 Eastern Time (New York), fixed schedule.
Nice to Have
Experience with Intercom or similar ticket systems.
Experience writing Help Center or knowledge base articles.
Experience with API troubleshooting or integration support.

## Description

As a Technical Support Engineer at Fundraise Up, you are more than a support engineer- you are a product expert, a client advocate, and a technical detective. You will be responsible for diagnosing and resolving complex technical issues for our clients, ensuring they can leverage our platform to its fullest potential. You will also be the voice of the customer within our company, providing invaluable feedback that directly influences our product roadmap.
Our support team is built on ownership and proactivity. You take each ticket from first response to resolution, loop in the right people when needed, and never let things fall through the cracks.
At Fundraise Up, AI is a default tool, not an experimental one. We expect every team member to actively use AI in their day-to-day work and grow their fluency as the tools evolve., A strong, collaborative product team that owns what it builds.
Clear product vision and access to real customer feedback from global nonprofit leaders.
Flat structure: no politics, just great work with great people.
Transparent company culture-we share how we're growing, where revenue comes from, and what's next.
Long-term focus: we offer equity options and value sustained, meaningful contribution., Home Office Setup Assistance: the company offers assistance with purchasing furniture (office chair, office desk, monitor) and other items to create a comfortable workspace.
Co-working.
Remote working.
**Please note: All official correspondence from Fundraise Up will exclusively originate from the @fundraiseup.com domain. Exercise caution and ensure the authenticity of emails claiming to be from our company.
Inscribirse en esta oferta
Recibir ofertas similares por correo electrónico
Al crear una alerta, aceptas nuestros Términos y condiciones y Política de privacidad, y el uso de cookies.


## Related Videos

- [The Resilience of the World Wide Web](https://www.wearedevelopers.com/videos/1281-the-resilience-of-the-world-wide-web)
- [AI Pair Programming with GitHub Copilot at SAP: Looking Back, Looking Forward!](https://www.wearedevelopers.com/videos/1546-ai-pair-programming-with-github-copilot-at-sap-looking-back-looking-forward)
- [Outsmarting the System: What Game Cheaters Can Teach Us About Cyber Security](https://www.wearedevelopers.com/videos/1396-outsmarting-the-system-what-game-cheaters-can-teach-us-about-cyber-security)
- [Exploiting the recruitment game as a developer](https://www.wearedevelopers.com/videos/750-exploiting-the-recruitment-game-as-a-developer)
- [NoLoJS - Avoiding JavaScript Cruft with HTML and CSS - Aaron T. Grogg](https://www.wearedevelopers.com/videos/1806-nolojs-avoiding-javascript-cruft-with-html-and-css-aaron-t-grogg)
- [WeAreDevelopers LIVE – AI, Freelancing, Keeping Up with Tech and More](https://www.wearedevelopers.com/videos/1786-wearedevelopers-live-ai-freelancing-keeping-up-with-tech-and-more)

## Related Articles

- [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)
- [Dev Digest 121 - AI goes offline](https://www.wearedevelopers.com/magazine/456-dev-digest-121-ai-goes-offline)
- [Dev Digest 131 - AI'm not sure about OSS](https://www.wearedevelopers.com/magazine/472-dev-digest-131-ai-m-not-sure-about-oss)
- [Dev Digest 120 - Apple and peers](https://www.wearedevelopers.com/magazine/455-dev-digest-120-apple-and-peers)
- [Dev Digest 133 - Back to Front](https://www.wearedevelopers.com/magazine/474-dev-digest-133-back-to-front)
- [Find a Developer Job: 12 Best Job Sites For Developers](https://www.wearedevelopers.com/magazine/165-find-a-developer-job-12-best-job-sites-for-developers)