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# Technical Support Analyst

- **Company:** IQVIA
- **Location:** Madrid, Spain (Remote available)
- **Contract:** Permanent contract
- **Skills:** Data Analysis, Business Software, Information Systems, Monitoring of Systems, Information Technology Operations, Microsoft Servers, Network Administration, Computer Network Technologies, Information Technology, Software Version Control
- **Published:** September 24, 2026
- **Apply:** https://www.adzuna.es/contact-us.html

## About the Role

* High School Diploma or equivalent and 3 years IT experience; or equivalent combination of education, training and experience.
 * Working knowledge of Microsoft server, workstation and networking technologies.
 * Working knowledge of industry standards with regards to system and network administration.
 * Possess excellent verbal and written communication skills.
 * Ability to solve PC related problems utilizing remote control tools.
 * Strong analytical and troubleshooting skills.
Soft Skills:

 + Problem-Solving & Critical Thinking
 + Analytical Thinking
 + Communication Skills (Clear & Professional)
 + Attention to Detail
 + Accountability & Responsibility
 + Adaptability & Learning Agility
 + Time Management & Prioritization
 + Empathy
 + Customer Focus
 + Collaboration & Teamwork

## Description

We are recruiting a new Technical Support Analyst (Tier 1) with work experience in the area and native in Polish language.
Under general supervision, provide high quality phone-based service desk support to end users regarding IT problems and service requests.
If you want to play a key role in a multicultural, dynamic and committed team this could be the role for you!
Essential Functions:

 * Use remote control tools like gotoassist to solve a large percentage of incident calls on the first interaction with the customer.
 * Analyze data points from monitoring tools and reporting systems to determine the root cause of a problem and perform the necessary functions to resolve the problem.
 * Adhere to established IT policies, procedures and standards and ensure conformance with information systems goals and procedures.
 * Provide management with information on problems that are severe in nature or that are exceeding target dates.
 * Maintain a thorough working knowledge of the day-to-day operating environment, available tools, and client applications. Maintain a working knowledge of Service Desk and IT Operations procedures related to client services.
 * Provide assistance in the areas of site support, and project specific assignments. Provide training as needed to end-users.
 * Provide support for business applications.
 * Perform other duties as required.


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