> Markdown version of [/jobs/ext/3048382-implementation-onboarding-manager](https://www.wearedevelopers.com/jobs/ext/3048382-implementation-onboarding-manager). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Implementation Onboarding Manager

- **Company:** Amadeus Hospitality
- **Location:** Barcelona, Spain
- **Contract:** Permanent contract
- **Skills:** Amadeus CRS, Systems Integration
- **Published:** September 24, 2026
- **Apply:** https://www.adzuna.es/contact-us.html

## About the Role

+ Proven experience leading cross-functional teams in software delivery, onboarding, or implementation environments;
 + Strong understanding of digital onboarding solutions, automation, and emerging technologies;
 + Background in managing development teams, business analysis, QA, UX writing/design standards and agile delivery;
 + Demonstrated ability to define strategy, manage roadmaps, and drive adoption of tools at scale;
 + Proficiency in English
 + Experience defining and using KPIs to drive performance

## Description

At Amadeus we´re seeking a Manager of Implementation Acceleration and Onboarding (OBO) who will lead the strategy, delivery, and adoption of onboarding solutions for Amadeus Hospitality. In this role you´ll be responsible for accelerating customer onboarding, improving time to value, and ensuring consistent, scalable implementation of Hospitality products. You will also manage a global, cross-functional team and own the roadmap, delivery, and performance of onboarding tools.
Key Responsibilities

 + Lead and be accountable for a global, cross-functional team of business analysts, developers, QA, and technical specialists;
 + Manage workload distribution, capacity planning, performance, recruitment, and ongoing team development;
 + Define and drive the onboarding strategy and roadmap for Hospitality solutions and tools such as UDC, OPF, Blink, and related platforms;
 + Oversee the delivery, adoption, and continuous improvement of onboarding solutions using agile and SAFe methodologies;
 + Ensure efficient, scalable, and high-quality delivery aligned with customer needs, timelines, and budgets;
 + Establish and track KPIs, ensuring visibility and continuous performance improvement;
 + Act as the primary escalation point for onboarding tools, customer issues, and new project requests;
 + Build strong partnerships with Product, Engineering & Technology, and Operations stakeholders to align priorities and execution;
 + Continuously refine the onboarding experience across Hospitality products, integrating automation and emerging technologies where relevant