> Markdown version of [/jobs/ext/3048457-product-support-engineer](https://www.wearedevelopers.com/jobs/ext/3048457-product-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Product Support Engineer - **Company:** Nuevo - **Location:** Barcelona, Spain (Remote available) - **Salary:** €62,722.0 - €76,027.0 - **Contract:** Permanent contract - **Skills:** JavaScript (Programming Language), Artificial Intelligence, Apple Mac Systems, Confluence, JIRA, BigQuery, Software Debugging, Integrated Development Environments, Python (Programming Language), SQL Databases, Postman, Documentation System, Atlassian Tools, Data Analytics, Nintex, Gsuite, Rundeck, Zendesk, Looker Analytics, Custom Reports - **Published:** September 24, 2026 - **Apply:** https://www.adzuna.es/contact-us.html ## About the Role 3+ years of proven experience in a product support or engineering role. Able to read, debug, and work with Python and SQL using AI tools. Comfortable working with AI-assisted workflows (Claude Code or equivalent). Hands-on experience with support and documentation tools like Jira and Confluence. Exceptional troubleshooting skills and analytical thinking, comfortable working across unfamiliar systems and products. Clear and effective communication, capable of translating technical details for both technical and customer-facing audiences. You take ownership of escalations without waiting to be told, and you know when to pull others in. You care more about getting to the root cause than closing the ticket. Fluency in English, both written and spoken. We welcome Experience writing Python, beyond reading and debugging. Experience building or maintaining AI-assisted workflows or automations in a support or engineering context. Experience with JavaScript. Advanced experience with Jira and Confluence, such as creating automation rules or custom reporting. Familiarity with Looker for reporting and data insights. Familiarity with the hospitality industry or hotel technology landscape. Understanding of hotel related data or PMS systems. Technologies you will work with Python, SQL (BigQuery), JavaScript, Claude Code, N8N, Rundeck, Rootly, VSCode, Postman, Jira, Confluence, Google Workspace, Zendesk, Intercom, macOS ## Description As a Senior Product Support Engineer, you will own complex technical escalations across one of our core product verticals, either non-integrated products or integrations, depending on your profile. You are the connection point between Customer Operations and Engineering, the person who figures out what is actually wrong and either fixes it or gets it to the right team. You have minimal direct customer contact, but every resolution you own directly shapes their experience. Where you will have impact Lead the investigation and resolution of complex product escalations, driving them to a conclusion or escalating with a clear root cause. Monitor product data health proactively, identifying and resolving accuracy issues before they surface to customers. Mentor team members on technical approach and share knowledge across the team. Own technical documentation in Confluence that enables Customer Operations to solve more independently. Work closely with Engineering and Product teams to align on root causes and prioritize fixes. Spot patterns in recurring issues and propose structural fixes that reduce future volume. 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