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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Computer Repair Technician Tier 3 - **Company:** PlanITROI, Inc. - **Location:** Youngsville, NC, United States - **Experience:** Experienced - **Contract:** Temporary contract - **Skills:** Apple Products, Computer Maintenance, Tablet Computers, 3-tier Architectures - **Published:** September 24, 2026 - **Apply:** https://www.juju.com/job/16_79e7d649 ## About the Role * 3+ years troubleshooting and performing repairs at a high production level on AIOs, laptops, PCs, smartphones, servers, and tablets * Expert-level hardware diagnostics with the ability to identify, troubleshoot, and resolve complex or intermittent hardware failures * Ability to perform advanced board-level and component-level repairs, including power circuitry, system boards, and micro-component replacements * Strong knowledge of enterprise models and OEM part numbers to ensure the correct parts are ordered and the parts master stays accurate * Strong proficiency across both the Apple and PC ecosystems, including enterprise-grade, high-value, and custom-configured devices * Ability to oversee and maintain configuration standards, repair quality benchmarks, and technical accuracy across the repair workflow * Skilled in supporting high-priority client builds, custom configurations, and specialized hardware setups * Ability to evaluate asset condition, repair feasibility, and component-level cost-effectiveness * Experience supporting leadership with technical insights that influence value-based disposition decisions * Strong leadership and mentoring ability to train, coach, and support Tier 1 and Tier 2 repair technicians * Ability to help establish repair standards, workflows, and SOP improvements * Skilled at monitoring repair yield, diagnosing recurring failure patterns, and recommending process improvements * Strong process-improvement mindset with the ability to identify inefficiencies and suggest workflow enhancements * Strong documentation discipline to ensure accurate ERP compliance, repair notes, and inventory movement * Ability to maintain a high-accuracy, high-quality output while supporting production throughput goals * Strong organizational skills and ability to maintain a clean, efficient, and safe work area * Ability to lift up to 50 lbs. and stand/walk for extended periods * Ability to maintain a clean, organized, and safe repair workstation * Reliability, punctuality, and a team-first attitude to support departmental goals ## Description PlanITROI is seeking a highly skilled Computer Repair Technician Tier 3 for a temp-to-perm position, with the potential for full-time conversion after a successful evaluation period. This senior-level role represents the highest technical tier within the repair department, responsible for expert diagnostics, advanced board-level repairs, workflow leadership, and supporting strategic decision-making related to asset recovery. This role is ideal for individuals with deep hardware expertise, strong problem-solving ability, and the leadership skills to guide and elevate the repair team., * Diagnose complex or intermittent hardware failures * Ability to repair AIOs, laptops, PCs, tablets, servers, smartphones, and Apple products at a production level of 20 to 25 units per day * Perform advanced board-level or component-level repairs * Oversee configuration standards and quality benchmarks * Assist management with repair vs. liquidation decision strategy * Train and coach Tier 1 and Tier 2 technicians * Help establish repair standards, workflows, and cost-efficiency initiatives * Monitor repair yield and recommend process improvements * Ensure accurate inventory movement and ERP compliance * Support high-priority client builds and custom configurations ## Related Videos - [Lessons from Steve Jobs - Learnings from the Past for the Future](https://www.wearedevelopers.com/videos/1021-lessons-from-steve-jobs-learnings-from-the-past-for-the-future) - [Football for Good: Hackathon Finals - Live Pitches & Awards](https://www.wearedevelopers.com/videos/100330-football-for-good-hackathon-finals-live-pitches-awards) - [Swapping a Data Warehouse at Runtime: Zero-Downtime Migration Without Changing a Single Client](https://www.wearedevelopers.com/videos/100311-swapping-a-data-warehouse-at-runtime-zero-downtime-migration-without-changing-a-single-client) - [How to Navigate Professional Relationships in the Tech Industry](https://www.wearedevelopers.com/videos/1276-how-to-navigate-professional-relationships-in-the-tech-industry) - [A Brief History of Data Storage](https://www.wearedevelopers.com/videos/974-a-brief-history-of-data-storage) - [Why segmenting your infrastructure into tiers makes your infrastructure design better](https://www.wearedevelopers.com/videos/1960-why-segmenting-your-infrastructure-into-tiers-makes-your-infrastructure-design-better) ## Related Articles - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [The Geometry of Incidents: Connecting User Impact to Architecture](https://www.wearedevelopers.com/magazine/764-the-geometry-of-incidents-connecting-user-impact-to-architecture) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)