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# IT Hardware Asset Analyst

- **Company:** Professional Technology Integration (PTI)
- **Location:** Petersburg, VA, United States
- **Experience:** Experienced
- **Contract:** Temporary contract
- **Skills:** Microsoft Excel, IMac, JIRA, Databases, Desktop Environments, Issue Tracking Systems, Networking Hardware, Queue Management Systems, Software Licensing Audit, Software Licensing, Computer Equipment, Hardware Asset Management, Network Server, Servicenow
- **Published:** September 24, 2026
- **Apply:** https://professionaltechintegration.com/PTICloud9/index.php?option=com_mycareer&job=apply&jpid=18735&Itemid=568

## About the Role

* Proven hands-on experience in IT Asset Management (ITAM) and enterprise hardware inventory workflows.
 * Strong background working within an enterprise ITSM platform (e.g., ServiceNow, Jira Service Management, Remedy) managing ticket queues and asset databases.
 * Direct experience executing hardware PC refreshes, deployments, and IMAC activities.
 * Familiarity with software licensing models, compliance audits, and warranty/maintenance contract tracking.
 * Excellent documentation skills and attention to detail when tracking hardware serial numbers, licenses, and ticket histories.
 * Ability to work fully onsite and physically handle/move desktop hardware and equipment as needed., * IT Asset Management (Required 2 Years)
 * Hardware Inventory Management (Required 2 Years)
 * ITSM/Ticketing System (Required 2 Years)
 * Microsoft Excel (Required 2 Years)
 * Asset Lifecycle Management (Required 2 Years)
 * Software License Management (Required 1 Years)
 * Inventory Auditing (Required 1 Years)
 * Must be able to lift, pull or push 50lbs as a regular part of the job duties. (Required 1 Years)

## Description

In this role, you will be responsible for maintaining inventory accuracy, handling IT service tickets, coordinating hardware refreshes/IMAC activities, and auditing software licenses and vendor contracts., * Lifecycle & Inventory Management: Oversee the end-to-end lifecycle of IT hardware and software assets. Conduct periodic physical inventories, monitor asset usage, and log changes, locations, and service history.

 * Asset Movement & Refresh: Coordinate the transfer of IT equipment between business units within designated SLAs (5-7 business days). Support PC refreshes and Install, Move, Add, Change (IMAC) processes.
 * Ticketing & Queue Management: Actively monitor and manage the ITSM Asset Management queue daily. Resolve assigned ITSM tickets within SLA windows (7-10 business days) while documenting detailed lifecycle updates and resolution notes.
 * Vendor & Contract Tracking: Track and maintain records of hardware warranties, maintenance agreements, lease documents, and vendor contracts, flagging upcoming contract expirations.
 * Software Compliance & Audits: Assist in tracking and auditing software installations across desktop environments, servers, and network equipment. Support the semiannual reconciliation of software repositories against approved software standards.
 * Reporting: Generate, review, and distribute weekly IT asset management and compliance reports to leadership and technical services teams.


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