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# Solutions Analyst

- **Company:** Syncreon
- **Location:** Auburn Hills, MI, United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Access, Software Applications, Control Objectives for Information and Related Technology (COBIT), Databases, Failure Mode Effects Analysis, Microsoft SQL Server, Oracle (Applications), Systems Development Life Cycle, Software Engineering, Software Systems, PL-SQL, SQL*Plus, System Integration Testing, Data Logging, Information Technology
- **Published:** September 24, 2026
- **Apply:** https://careers.syncreon.com/talentcommunity/apply/1440667833/?locale=en_US

## About the Role

* Minimum of a community college diploma, university degree preferred.
 * Able to solve complex problems down to their constituent elements, formulate and evaluate a range of alternative solutions.
 * Must have excellent conceptual design skills - an instinctive feel for which solutions 'fit' and which need rethinking.
 * Strong on customer service orientation.
 * Automotive operational or logistics experience is a benefit.
 * Experience with implementing, configuring and maintaining ERP/WMS software applications.
 * Experience and/or knowledge of ITIL, COBIT, ISO, TS.
 * Project Management Methodologies is a plus.
 * Must have a proven background in database technologies including Oracle or SQL Server, SQL*Plus and PL/SQL, MS Access.
 * Willingness to travel up to 15-20%. Travel is primarily domestic, with possibility for some international.

## Description

We are seeking a highly motivated Solutions Analyst to bridge the gap between business needs and technology solutions. The ideal candidate will work closely with stakeholders to analyze business requirements, design scalable solutions, and support the successful implementation of technology initiatives that improve operational efficiency and customer satisfaction.
As a Solutions Analyst, you will play a key role in identifying business challenges, translating requirements into functional specifications, and collaborating with cross-functional teams to deliver innovative solutions.
About the role:

 * Responsibility for the IT solution architecture and design incorporating the engineering solution, operational and customer specific requirements.
 * Responsible for producing the Functional Specifications to support the delivery of new business projects, business Change Requests and customer change requests.
 * Working closely with Customers, IT Analyst team, Business Development teams, Engineering, Process Engineering & Operational teams, Facilitation of solution design workshops.
 * Business Analysis, gap review, impact assessment and documentation of Functional Requirements.
 * Design of practical, efficient, cost effective solutions providing options with benefits, risks, recommendations included. Solutions will need to be designed taking into consideration of geography, time, budget, resource, customer constraints, volumes, skills, available technologies
 * Completion of Functional Specifications to meet solution design and customer requirements with appropriate sign-offs.
 * Communication and liaison with all key stakeholders.
 * Subject matter expert and point of contact for overall solution throughout the project life-cycle.
 * Support/Assist project test phases - QA, System Integration Testing, User Acceptance Testing.
 * Facilitate and support onsite deployments through warranty periods.
Liaison/point of contact between operations and software development team.

 * Management, diagnosis and prioritization of issue logging in conjunction with IT Project Manager.
 * Integration Analysis to support the Integration of DP World Application with Customer systems.
 * Support of solution deployments from concept through live/warranty phase.
Review and approval of delivered software prior to promotion into production environments

 * Responsible for supporting delivery of projects through to closure of warranty phase.
 * Candidates must be available to travel internationally to support customer deployments as and when required., How you will contribute
 * Organize and/or attend customer/internal meetings to help ascertain IT requirements as required by plant management.
 * Support of new internal/external customer functionality requests at multiple locations.
 * Develop scope, manage, and prioritize site IT Projects to ensure delivery on time and on budget.
 * Develop SME skills in internal WMS application. Analyze customer requests versus system capabilities, developing functional requirements and oversee SDLC process to deliver enhancements to customer facilities.
 * Budget administration and advisory responsibility for the IT capital and operational expenditure and facilitate IT purchasing and leasing.
 * Prepare risk assessments (FMEAs) and review with core IT teams.
 * Assist in RFQ (Request for Quote) submissions by providing analysis to determine software processes and hardware requirements.
 * Assist with customer presentations which demonstrate syncreon IT processes and software capabilities.
 * Other duties as assigned