> Markdown version of [/jobs/ext/3049139-software-support-specialist](https://www.wearedevelopers.com/jobs/ext/3049139-software-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Software Support Specialist - **Company:** Tyler Technologies - **Location:** Troy, MI, United States - **Contract:** Permanent contract - **Skills:** Data Analysis, Relational Databases, Database Schema, Database Storage Structures, Microsoft Office, Software Engineering, SQL Databases, Software Troubleshooting - **Published:** September 24, 2026 - **Apply:** https://jobs.localjobnetwork.com/apply/add/88424387/1 ## About the Role As a Software Support Specialist, you'll provide basic-level support by researching and troubleshooting software issues, guiding clients on product functionality, and resolving straightforward concerns. You'll develop your skills through data analysis, collaborative testing, and effective communication-while continually expanding your knowledge of Tyler's products and tools. If you have the following competencies, we want to talk to you: * Financial, Payroll, or Utility Management background * Strong desire to work with a team that has common goals * Passion for helping clients and building rapport * Desire to work in a fast-paced environment where every day offers diverse questions * Aptitude for problem solving and thinking out-of-the-box., * Bachelor's degree in a related field or equivalent experience. * Previous experience required in a software support position, or in a position that demonstrates systems knowledge and experience, is a plus * Experienced with Finance, Payroll or Utility Management a plus * Knowledge of Tyler Technologies software is a plus * Excellent interpersonal skills. * Effective decision making and problem-solving skills involving troubleshooting basic to moderate issues * Strong organizational skills * Effective analytical ability, particularly in a technical environment * Excellent written and verbal communication skills * Basic knowledge and understanding of database structures including fields, tables, views, database objects, etc. * Experience working with relational databases or SQL preferred. * Knowledgeable with Microsoft Office * 5% Travel ## Description * Troubleshoots and resolves clients' online and phone inquiries regarding software issues, while providing excellent customer service. * Uses and programs SQL to resolve basic to moderateissues * Responsibly communicates to all parties involved in issue resolution to meet and manage clientexpectations * Uses Tyler's client management system to create, track, and/or update details on the specifics of client issue(s) * Collaborates on client issues with the development team for issue resolution as needed. * Commits to expanding technology skills, and knowledge of Tyler products. * May assist in establishing issue priorities to ensure a timely and effective response andsolution * Work on critical, highly complex customer problems that may span multiple applications andenvironments * May provide training to client end-users * Contributes to company knowledge library and/or Tyler Community * May participate in User Group meetings andTyler's Annual Conference * Communicate professionally, clearly, and appropriately with clients andcoworkers * Maintain an approachable and courteous demeanor in both verbal and written communication to ensure clients' confidence in theorganization * Work effectively both independently and in a team-orientedenvironment * Provide limited hardware and operating systemsupport * Demonstrates awareness of and adherence to Company policies as outlined in the Employee Handbook. These include, but are not limited to, Safety, Equal Employment Opportunity, Business Ethics, and Anti-Harassmentpolicies * Performs other duties as assigned. ## Related Videos - [HR Tech: An Essential Ingredient for Tech-Driven Business Transformation](https://www.wearedevelopers.com/videos/1482-hr-tech-an-essential-ingredient-for-tech-driven-business-transformation) - [Data Science in Retail](https://www.wearedevelopers.com/videos/586-data-science-in-retail) - [Branch your database like your code: How schema changes and pull requests go hand in hand](https://www.wearedevelopers.com/videos/350-branch-your-database-like-your-code-how-schema-changes-and-pull-requests-go-hand-in-hand) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [Automated MS SQL Server database deployments with dacpacs and Azure DevOps](https://www.wearedevelopers.com/videos/334-automated-ms-sql-server-database-deployments-with-dacpacs-and-azure-devops) - [Beyond SQL Generation: How to Teach Agents What Your Database Actually Means](https://www.wearedevelopers.com/videos/100127-beyond-sql-generation-how-to-teach-agents-what-your-database-actually-means) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [What is Software Engineering?](https://www.wearedevelopers.com/magazine/289-what-is-software-engineering) - [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Best Countries for Software Engineers](https://www.wearedevelopers.com/magazine/267-best-countries-for-software-engineers)