> Markdown version of [/jobs/ext/3049197-technical-support-analyst-level-2](https://www.wearedevelopers.com/jobs/ext/3049197-technical-support-analyst-level-2). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Technical Support Analyst - Level 2

- **Company:** Eola Technology Partners, LLC
- **Location:** Orlando, FL, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, User Authentication, Cloud Computing, Complex Networks, CompTIA Network+, Dynamic Host Configuration Protocol, Domain Name System (DNS), Multi-Factor Authentication, Virtual Private Networks (VPN), Routing, Azure Active Directory, Virtual Local Area Networks, Wireless Networks, Wi-Fi Technology, Firewalls (Computer Science), Information Technology
- **Published:** September 24, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=f52f05dcdca19148

## About the Role

* Minimum 3 years of professional IT experience
 * Strong networking knowledge and troubleshooting skills
 * Strong experience with Cisco Meraki
 * Strong experience with Microsoft Entra ID and Microsoft 365
 * Solid understanding of DNS, DHCP, VLANs, VPNs, routing, switching, firewalls, and Wi-Fi
 * Strong analytical and problem-solving skills
 * Excellent written and verbal communication
 * Ability to work independently and take ownership of issues
 * Comfortable serving as a technical escalation resource for junior technicians

Preferred Qualifications

 * AZ-900 or SC-900
 * Microsoft, Cisco Meraki, CompTIA Network+, or Security+ certifications
 * Previous MSP experience

The Right Fit

We are looking for someone who is technically strong, analytical, dependable, and able to communicate well with both clients and teammates.

You should enjoy solving difficult problems, finding root causes, helping less experienced technicians grow, and taking ownership of issues through resolution.

## Description

We are looking for an experienced Tier 2 Technical Support Analyst to handle advanced technical issues, support client environments, and serve as an escalation point for our Tier 1 technicians.

What You'll Do

 * Serve as an escalation point for Tier 1 technicians
 * Troubleshoot complex network, cloud, identity, workstation, and Microsoft 365 issues
 * Configure and troubleshoot Cisco Meraki firewalls, switches, wireless networks, and VPNs
 * Administer and troubleshoot Microsoft Entra ID and Microsoft 365
 * Support authentication, MFA, Conditional Access, permissions, DNS, DHCP, VLANs, and connectivity issues
 * Document troubleshooting steps and resolutions clearly
 * Communicate effectively with clients and internal team members
 * Assist with infrastructure projects, migrations, and deployments
 * Participate in the after-hours on-call rotation


## Related Videos

- [Demystifying application networking in the cloud](https://www.wearedevelopers.com/videos/675-demystifying-application-networking-in-the-cloud)
- [Green Cloud Computing](https://www.wearedevelopers.com/videos/592-green-cloud-computing)
- [Creating a routing app with Google Maps API from scratch](https://www.wearedevelopers.com/videos/831-creating-a-routing-app-with-google-maps-api-from-scratch)
- [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure)
- [Embracing the Hybrid Cloud: Unlocking Success with Open Source Technologies](https://www.wearedevelopers.com/videos/883-embracing-the-hybrid-cloud-unlocking-success-with-open-source-technologies)
- [Embracing the Hybrid Cloud: Unlocking Success with Ansible](https://www.wearedevelopers.com/videos/932-embracing-the-hybrid-cloud-unlocking-success-with-ansible)

## Related Articles

- [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers)
- [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer)
- [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)
- [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)
- [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)
- [Should Tech Managers Be Developers First? Pros and Cons](https://www.wearedevelopers.com/magazine/327-should-tech-managers-be-developers-first-pros-and-cons)