> Markdown version of [/jobs/ext/3049293-it-support-technician](https://www.wearedevelopers.com/jobs/ext/3049293-it-support-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Technician - **Company:** TEKSYSTEMS INC. - **Location:** Cicero, IN, United States - **Experience:** Starter - **Salary:** $45,760.0 - $49,920.0 - **Contract:** Temporary contract - **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, Microsoft Outlook, Cyber Security, Issue Tracking Systems, IT Management, Microsoft PowerPoint, ServiceNow IT Service Management, Office365, Microsoft Onedrive, Laptops, Servicenow - **Published:** September 24, 2026 - **Apply:** https://www.juju.com/job/14_578e8f19 ## About the Role * 1-2 years of IT support or desktop support experience * Experience supporting Microsoft 365 applications * Windows 11 troubleshooting and support experience * Experience supporting printers, scanners, and peripheral devices * Strong customer service and communication skills, * Experience with ServiceNow or other IT ticketing systems. * Basic understanding of Windows operating systems and hardware troubleshooting. * Familiarity with enterprise IT support environments. * Strong organizational skills with the ability to prioritize multiple tasks. * Team-oriented mindset and willingness to learn new technologies. What We're Looking For * Strong problem-solving and troubleshooting abilities. * Professional communication and customer service skills. * Ability to work in a fast-paced support environment. * Dependable, detail-oriented, and eager to grow within IT support. Top Skills: * IT Support / Desktop Support (1-2 years) * Microsoft 365 Support * Windows 11 Support * Printer & Scanner Support * Customer Service & End-User Support * Ticketing Systems (ServiceNow preferred), Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. ## Description We are seeking an entry-level IT Support Technician to provide desktop and technical support for end users in both corporate and operational environments. This role is ideal for someone with 1-2 years of IT support experience who is looking to expand their technical skills in an enterprise setting. The successful candidate will troubleshoot hardware, software, and Microsoft 365 issues while delivering excellent customer service and maintaining accurate documentation., * Provide first-level support for desktops, laptops, printers, mobile devices, scanners, and other peripherals. * Troubleshoot and resolve Windows 11 and Microsoft 365 issues, including Outlook, Teams, OneDrive, Word, Excel, and PowerPoint. * Document incidents, service requests, troubleshooting steps, and resolutions in a ticketing system. * Install, configure, and deploy desktops, laptops, monitors, printers, and other end-user equipment. * Support new hire onboarding, workstation setup, hardware refreshes, equipment replacements, and user relocations. * Perform basic user account administration, password resets, and access-related support requests. * Follow established support procedures, policies, and knowledge base documentation. * Escalate complex issues to appropriate support teams when necessary. * Maintain a high level of customer service while communicating effectively with end users. * Meet ticket response and resolution goals. * Assist in creating and updating technical documentation and knowledge articles. * Adhere to organizational IT security, compliance, and support standards. ## Related Videos - [Systems Thinking for Performance: How to Diagnose and Fix Slow Systems without Guessing](https://www.wearedevelopers.com/videos/2103-systems-thinking-for-performance-how-to-diagnose-and-fix-slow-systems-without-guessing) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) - [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases) - [Robots are coming into the wild! Full-Stack Robotics Engineers, be ready!](https://www.wearedevelopers.com/videos/479-robots-are-coming-into-the-wild-full-stack-robotics-engineers-be-ready) ## Related Articles - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [How Many Jobs Are Available in Technology?](https://www.wearedevelopers.com/magazine/450-how-many-jobs-are-available-in-technology) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk)