> Markdown version of [/jobs/ext/3049360-helpdesk-specialist-journeyman](https://www.wearedevelopers.com/jobs/ext/3049360-helpdesk-specialist-journeyman). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Helpdesk Specialist Journeyman

- **Company:** AHU Technologies Inc
- **Location:** Washington, DC, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Apple Mac Systems, Software Applications, Microsoft Outlook, IT Management, Microsoft Office, Microsoft Visio, Microsoft Software, Web Applications, Tablet Computers, Peripherals
- **Published:** September 24, 2026
- **Apply:** https://www.thejobnetwork.com/job/0ad521b3-ee33-44db-946f-68cc66965531/help-desk-specialist-tier-

## About the Role

The candidate should have 6-10years of experience. They will respond to and diagnose problems through discussion with users. 100% Onsite and will need to be able to travel around DC.
Employment type: Contract w2/1099/C2C, The candidate should have 6-10 years of experience. They will respond to and diagnose problems through discussion with users. 100% Onsite and will need to be able to travel around DC., · Bachelor's degree in IT or related field or equivalent experience. Required 10 Years
· Providing second-tier support to end users, server, or mainframe apps/hardware. Required 6 Years
· Strong Customer Service Skills. Required 6 Years
· Expertise in troubleshooting complex software related issues. Required 6 Years
· Can demonstrate experience making nontechnical users comfortable with complex technology concepts. Required 6 Years
· Knowledge of Microsoft Office Suite. Required 5 Years
· Expertise in supporting desktop operating systems (Windows 11 Mac OSX 10.10.X). Highly desired 5 Years
· Diagnosing and resolving end user computer/computer peripherals problems. Highly desired 5 Years
· Documenting, tracking, and monitoring end user, server, or hardware problems. Highly desired 5 Years

## Description

· Resolve technical issues and closing out assigned.
· Service/Incidents requests within the agency's Service Level Agreements.
· Adhere to all Enterprise-wide security policies related to security and integrity of District owned Resources.
· Provide assistance with installation, operation, and maintenance of District-owned desktop software, including operating systems (both
· Windows and Apple), off-the-shelf products (e.g. Microsoft Office, Project, Visio, Outlook) and endpoint management tools.
· Log and route service requests and incidents in an incident management system.
· Provide a high level of customer service to end users on a daily basis.
· Provide technical expertise related to Microsoft Products, such as Microsoft Office, Windows operating systems, as well as other related Microsoft applications.
· Troubleshoot issues related to agency specific applications and web applications.
· Provide technical support for mobile devices, such as iPads, iPhones, Android devices and tablets.
· Collaborate with the IT leadership team to test and implement cost effective technology for District.
· Maintain service level agreements related to Desk Side support Service/Incident requests.
· Work with other technical teams to coordinate multi-tiered technical support for outages, widespread security incidents.


## Related Videos

- [What If We Designed Employee Experience Like a Customer Journey?](https://www.wearedevelopers.com/videos/1824-what-if-we-designed-employee-experience-like-a-customer-journey)
- [Your Manager Doesn’t Come with a User Manual (But You Can Totally Write One)](https://www.wearedevelopers.com/videos/1495-your-manager-doesn-t-come-with-a-user-manual-but-you-can-totally-write-one)
- [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable)
- [Engineering/Manager Pendulum: Generating compound interest on your career](https://www.wearedevelopers.com/videos/100348-engineering-manager-pendulum-generating-compound-interest-on-your-career)
- [Fake or News - AI Toothbrushes, Carrier Pigeon Tech & Life on Mars - Krzysztof Cieślak](https://www.wearedevelopers.com/videos/2165-fake-or-news-ai-toothbrushes-carrier-pigeon-tech-life-on-mars-krzysztof-cieslak)
- [The ABC of DX](https://www.wearedevelopers.com/videos/727-the-abc-of-dx)

## Related Articles

- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam)
- [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)
- [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers)
- [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)
- [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)