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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Desktop Support Specialist - **Company:** Kinsale Insurance - **Location:** United States - **Salary:** $73,000.0 - $85,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Amazon Web Services, Microsoft Azure, Cyber Security, Dynamic Host Configuration Protocol, Domain Name System (DNS), Microsoft Office, System Center Configuration Manager, Nslookup, Computer Network Technologies, Generative AI, Microsoft InTune, Information Technology, Deployment Automation, Wsus - **Published:** September 24, 2026 - **Apply:** https://www.thejobnetwork.com/job/8f985bea-e7e9-4cff-aacf-64016bf07ed2/desktop-support-specialist ## About the Role * Bachelor's degree in Information Technology or a related field, relevant certifications (e.g., CompTIA A+, Microsoft), or equivalent work experience. * Strong customer service orientation with excellent verbal and written communication skills. * Proficiency with Windows 11, Microsoft Office, and desktop support tools. * Experience with Active Directory, WSUS, SCCM, Intune, Autopilot, PDQ, or similar device management platforms. * Familiarity with network technologies (DNS, DHCP, NSLookup) and cloud platforms such as AWS or Azure. * Ability to lift up to 30 lbs., route cables, and position equipment within an office environment. * Familiarity with generative AI tools and their practical application in a business support environment is a plus., If you're a motivated, collaborative, and service-oriented IT professional ready to make a real impact, this is your opportunity. Join Kinsale Insurance and grow your career in a company that rewards initiative, excellence, and continuous learning. ## Description As a Desktop Support Specialist, you'll be an essential part of Kinsale's growing IT team, ensuring our workforce stays productive and supported. You'll work hands-on with hardware, software, and device management - troubleshooting issues, maintaining systems, and delivering an exceptional technology experience to your colleagues every day. This role offers the opportunity to develop deep technical expertise alongside collaborative IT professionals in a modern, state-of-the-art office environment. What You'll Do * Providing Tier 1 and Tier 2 technical support via phone, email, chat, and in-person interactions - creating and tracking helpdesk tickets through resolution. * Troubleshooting hardware and software issues on desktops, laptops, and mobile devices to minimize downtime and maintain productivity. * Deploying and maintaining desktop and laptop systems, peripherals, and related equipment across the organization. * Supporting system imaging, updates, and ongoing maintenance to keep infrastructure current and secure. * Evaluating and testing new hardware and software versions, recommending upgrades that improve performance and reliability. * Adhering to established policies for change management, asset tracking, and information security, while maintaining thorough documentation of procedures and resolutions. * Collaborating with internal teams and external vendors to resolve complex issues and deliver seamless technology experiences. * Participating in an on-call rotation for remote support during evenings and weekends as needed. ## Related Videos - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Your imaginations is (no longer) the limit: how Generative AI empowers people to be creative](https://www.wearedevelopers.com/videos/741-your-imaginations-is-no-longer-the-limit-how-generative-ai-empowers-people-to-be-creative) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [The shadows that follow the AI generative models](https://www.wearedevelopers.com/videos/624-the-shadows-that-follow-the-ai-generative-models) - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) - [GenAI Is a Junior Dev With Root Access](https://www.wearedevelopers.com/videos/100191-genai-is-a-junior-dev-with-root-access) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette)