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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Help Desk Support - Level II - **Company:** K2 STAFFING LLC - **Location:** Greensboro, NC, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Adobe Creative Cloud, Apple Mac Systems, Application Firewall, Systems Engineering, VoIP, Cloud Computing, CompTIA Security+, Computer Networks, System Configuration, Dynamic Host Configuration Protocol, Domain Name System (DNS), VMware ESX Servers, Event Logging, Microsoft Exchange Server, File Server, Local Area Networks, Microsoft Office, Windows Servers, Network Architecture, Network Monitoring, SAS (Software), Virtualization Technology, Sonicwall, Vcenter, Performance Monitor, Cisco - **Published:** September 24, 2026 - **Apply:** https://www.juju.com/job/16_35c1dcbf31 ## About the Role * Four (4) years of experience in similar positions such as IT help desk, IT desktop support, IT support analyst, IT service management; Helpdesk Representative; IT Service Desk; IT user support * Ideally you will have one or more of the following certifications: + CompTIA Net+ and/or CompTIA Security+ MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional * Provide desktop & end-user support for both Hardware and software. * Strong knowledge of common desktop applications such as MS Office Suite 2010/2013/2016, Adobe products and Intuit products. * Excellent troubleshooting skills with different Operating Systems such as Windows 7, Windows 8.1, Windows 10 and MAC OSX. * Knowledge of Active Directory, DHCP, DNS, Print Services, File Services, GPOs and other common Windows Server roles. * Familiar with SAS solutions such as Office 365 and Adobe CC. * History of network and firewall administration (Cisco, Sophos, Sonicwall). * Knowledge of server virtualization (VMWare ESXi; vCenter). * Have a solid, practical knowledge of system and application logs, as well as performance monitoring tools. * Excellent customer service skills (courteous, tactful, and professional demeanor). * Excellent written and verbal communication skills, with experience presenting to groups. * Reliable work ethic. * Having worked in an MSP environment is a major plus. ## Description * Deploying and managing Windows Servers and Active Directory * Designing Local Area Networks * Implementing and monitoring network security * Optimizing and maintaining network software and hardware * Building and deploying file servers and cloud computing solutions * Configuring and deploying VOIP solutions * Performing network infrastructure troubleshooting * Manage Microsoft Exchange Server * Telephone solutions * Monitors alert systems and take appropriate action as per guidelines. * Ability to use various messages in an event log to affect repairs. * Receive escalated service requests requiring an enhanced response. * New User On-boarding ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques) - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) - [Computer Vision from the Edge to the Cloud done easy](https://www.wearedevelopers.com/videos/263-computer-vision-from-the-edge-to-the-cloud-done-easy) - [Your Infrastructure Is Not a Playground: AI Agents for Infra Done Right](https://www.wearedevelopers.com/videos/2084-your-infrastructure-is-not-a-playground-ai-agents-for-infra-done-right) ## Related Articles - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk)