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# IT Support Technician

- **Company:** Cognizant Technology Solutions Corporation
- **Location:** Menlo Park, CA, United States
- **Experience:** Expert
- **Salary:** $63,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Macintosh Computers, Apple IOS, Linux, Network Troubleshooting, Network Architecture, Remote Desktop Services, Information Technology
- **Published:** September 24, 2026
- **Apply:** https://www.techcareers.com/job.asp?id=3402990232&tx=IT8679TTT&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54

## About the Role

* Technical support professional with 5-7 years' experience in the IT technical support field focused on end-user support

. Proven experience as a help desk technician or IT support technician

 * Excellent understanding and troubleshooting resolution skills of computer systems, mobile devices and other tech products

including mobile device management (MDM), iOS/ Android, Mac, Windows, and Linux operating systems.

 * Ability to diagnose and resolve complex end-user technical issues
 * Proficiency in English, excellent task management, verbal, and written communication skills
 * Customer-oriented technical professional.

## Description

The General IT Support Technician(L3) will be required to support each line of business on a dedicated, * Serve as the first point of contact for customers seeking technical assistance in person at walk-up support locations, over the phone,

remote connection software, chat, and email

 * Flexible, able to multitask, and prioritize reported issues
 * Provide a high level of customer service to users seeking problem resolution
 * Perform remote troubleshooting through diagnostic techniques and pertinent questions
 * Determine the best solution based on the issue and details provided by customers
 * Walk the customer through the problem-solving process
 * Direct unresolved issues to the next level of support personnel
 * Provide accurate information on IT products or services
 * Record events and problems and their resolution in internal ticketing systems
 * Follow-up and update customer status and information
 * Pass on any feedback or suggestions by customers to the appropriate internal team
 * Logistics responsibilities include providing overall management in daily administration, asset
 * Distribution/ setup, and shipping/ receiving. Inventory of storage spaces, stocking, and maintenance of IT vending machines.
 * Level 1 video conferencing support including troubleshooting of video conferencing equipment and inspection of video conferencing

spaces and technical support of event spaces and events.

 * Proven experience in end-user network troubleshooting tools and practices, including basic understanding of network infrastructure
 * Act as the local escalation point for level 1 and level 2 technicians. Be a liaison for escalations to the local or regional FTE and cross[1]functional partners.


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