> Markdown version of [/jobs/ext/3051113-technical-support-engineer-i](https://www.wearedevelopers.com/jobs/ext/3051113-technical-support-engineer-i). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support Engineer I - **Company:** Innovative Product Achievements LLC - **Location:** Duluth, GA, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** System Configuration, Linux on Embedded Systems, IP Addressing, Ladder Logic, Networking Basics, Raspberry Pi, Diagnostic Tools, Computer Networking Systems, Reliability of Systems - **Published:** September 24, 2026 - **Apply:** https://www.jofdav.com/jobs/59848954-technical-support-engineer-i ## About the Role * Associate's or Bachelor's degree in Electrical, Mechanical, Mechatronics, or Industrial Technology (or equivalent technical experience). * 2-4 years of experience troubleshooting industrial, electromechanical, or automation systems. * Exposure to Raspberry Pi or embedded Linux for diagnostics preferred. * Hands-on experience with motors, motor controllers, sensors, relays, control circuits, and system networking connectivity. * Familiarity with PLC systems and ability to interpret ladder logic preferred. * Experience working in a customer-facing or contact center environment providing technical or product support. * Ability to read and interpret electrical schematics and mechanical drawings, and proficiency using diagnostic tools such as multimeters, oscilloscopes, and continuity testers. * Understanding of basic networking concepts related to equipment communication (IP addressing, connectivity troubleshooting, device configuration). * Strong written and verbal communication skills - able to explain complex technical issues clearly to both technical and non-technical audiences. * Customer-first mindset with a calm, empathetic approach under pressure. * Self-starter who takes ownership of issues and drives them to resolution independently. * Relentless follow-through - staying on tough problems until finding the real answer, not just a quick fix. ## Description We're seeking a Technical Support Engineer I who thrives on solving complex, hands-on technical challenges. This contact center position focuses on system-level problem-solving, applying mechanical, electrical expertise to diagnose issues, and requires basic networking experience to resolve issues within IPA's automated healthcare technology - distinct from traditional IT support or engineering roles., * Perform remote diagnostics on electromechanical, PLC-controlled, and motor-driven systems used in hospital environments. * Analyze failures in motors, sensors, actuators, relays, and control systems, and utilize single-board computers (e.g., Raspberry Pi) for diagnostics and data capture using schematics, wiring diagrams, and PLC logic. * Guide field technicians and hospital staff through systematic troubleshooting and electrical or connectivity testing procedures. * Execute/document root cause analysis for recurring or complex equipment failures under guidance. * Work cross-functionally with peers and internal teams to ensure effective communication and resolution of customer issues. * Document findings and create troubleshooting guides, and knowledgebase articles in CRM systems to prevent repeat issues and improve service workflows. * Serve as the primary technical contact for hospitals and service partners, providing calm, expert guidance during critical situations. * Participate in an on-call rotation (including evenings and weekends) to ensure 24/7 system reliability and customer support., You'll Excel If You: * Take charge when issues arise - don't wait to be told what needs fixing or who should fix it. * Bring sustained intensity to every case - high urgency until fully resolved, never "good enough." * Thrive on troubleshooting and uncovering the "why" behind every hardware or connectivity issue. * Balance analytical rigor with hands-on problem-solving across mechanical, electrical, and networked systems. * Communicate with clarity and composure in high-pressure situations - helping technicians and hospital staff feel supported and confident. * Document meticulously and share knowledge to elevate team performance and prevent repeat issues. * Are energized by fast-paced environments, visible impact, and continuous learning. Why Join IPA?: At IPA, you're not just joining a company, you're joining a mission-driven, inclusive culture dedicated to improving infection prevention and operational efficiency in healthcare. We invest in our people with meaningful work, a collaborative environment, and benefits that support both your personal and professional success. ## Related Videos - [Optimizing Land-Based Fish Feeding with Node-RED](https://www.wearedevelopers.com/videos/2032-optimizing-land-based-fish-feeding-with-node-red) - [More efficient software for more efficient microchips](https://www.wearedevelopers.com/videos/1164-more-efficient-software-for-more-efficient-microchips) - [The Sound of Privacy – What Your Spotify Data Reveals About You](https://www.wearedevelopers.com/videos/100346-the-sound-of-privacy-what-your-spotify-data-reveals-about-you) - [Debugging Humans: How MBTI Helps Engineering Teams Communicate Better](https://www.wearedevelopers.com/videos/100335-debugging-humans-how-mbti-helps-engineering-teams-communicate-better) - [Covid-19 - A crowdsourced map for checking supermarket wait times worldwide](https://www.wearedevelopers.com/videos/337-covid-19-a-crowdsourced-map-for-checking-supermarket-wait-times-worldwide) - [Small, Secure, Interconnected: The next Internet Protocol](https://www.wearedevelopers.com/videos/100062-small-secure-interconnected-the-next-internet-protocol) ## Related Articles - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [Top Characteristics of a Software Engineer](https://www.wearedevelopers.com/magazine/166-top-characteristics-of-a-software-engineer) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [What is Software Engineering?](https://www.wearedevelopers.com/magazine/289-what-is-software-engineering) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries)