> Markdown version of [/jobs/ext/3051183-service-desk-technicial-1](https://www.wearedevelopers.com/jobs/ext/3051183-service-desk-technicial-1). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Service Desk Technicial 1 - **Company:** Razor Technology, LLC - **Location:** Conshohocken, PA, United States - **Experience:** Starter - **Contract:** Permanent contract - **Skills:** Active Directory, Backup Devices, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Issue Tracking Systems, Windows Servers, TCP/IP, VMware Infrastructure, Information Technology, Vmware - **Published:** September 24, 2026 - **Apply:** https://www.juju.com/job/16_0d56d8871 ## About the Role The Service Desk Technician Level 1 will primarily analyze and troubleshoot customer support tickets based on standard operating procedures. The ideal candidate will have experience working in a Service Desk environment (Managed Services Provider a plus) focusing on Windows environments and VMware virtual infrastructure in private, hybrid and/or public cloud. Duties will include customer support of installation, integration, configuration, of computers and all manner of peripheral devices., * Bachelor's degree in Information Technology or equivalent demonstrated experience and knowledge. * 1-3 years' experience working in a Service Desk or equivalent knowledge position * Excellent interpersonal skills and professional demeanor * Excellent customer service, verbal, and written communication skills * Strong skills and working knowledge of Windows Desktop Operating Systems, Windows Server Operating Systems, Active Directory, Group Policy, TCP/IP, DHCP, DNS * Knowledge of various security methodologies and processes, and technical security solutions * Strong analytical and problem-solving skills * Enterprise backup solutions: Asigra, StorageCraft, and equivalent * Ability to multi-task, prioritize, and manage time effectively * Strong attention to detail and accuracy in data entry is important B. Other Requirements * Ability to continually increases technical knowledge of assigned technologies and domains and demonstrates application of that knowledge. Achieves appropriate certifications and educational advancements * Ability to communicate moderately complex technical concepts appropriately tailored for the audience from vendors and technical resources to technical and non-technical customers Policies, Process and Procedures: * Acts in accordance with established guidelines and follows processes and procedures * Works with peers, subordinates, management, and customers to build and maintain positive, constructive working relationships despite disagreement * Assists others when needed or necessary to achieve * Effectively deals with ambiguity, unexpected events, and changing infrastructure requirements * Juggles multiple tasks and activities simultaneously * Handles and manages technical stress * Undertakes activities on their own; communicates status appropriately * Anticipates activities and projects and keeps informed of technology and industry trends and learns and applies new skills and technologies * Sees the bigger picture and articulates multiple solutions to technical problems * Ability to bend, reach, walk stairs, and lift and carry up to 30 pounds ## Description * Serve in a dedicated help desk support role for a specific customer account * Shift hours are either: * Shift A - 7am EST to 3pm EST * Shift B - 11am EST to 7pm EST * Receives, prioritizes, responds to and resolves or escalates support requests * Manages support requests and ticket queues within the Service Desk ticketing system * Expertly manages end-user expectations throughout the support process * Fully documents resolutions in the Service Desk Knowledgebase * Provides end-user training as needed and encourages the use of self-help resources * Provisions network and system access based on organizational and functional roles, IT department policy and established security practices * Provisions common Configuration Items, such as computers, mobile devices, printers, phones, etc. in compliance with established Service Desk Standards * Participates in an on-call after-hours rotation * Provides on-site support leading up to and during new office go-lives * Updates Configuration Item, asset management records, to reflect the procurement, assignment, recovery, and retirement of items * Assists with VMware implementation designs and administration support * Responsible for day-to-day monitoring of alerts, servers, and backup platforms * Review log reports and alerts * Monitor the completion of server backups and DR testing * Assist with configuration and implementation of customer projects. ## Related Videos - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Hate organising your photos? 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