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# IT Support Specialist

- **Company:** Kraft & Kennedy, Inc.
- **Location:** Chicago, IL, United States
- **Salary:** $55,000.0 - $65,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Software Applications, Document Management Systems, Issue Tracking Systems, Network Troubleshooting, Microsoft Office, Windows Servers, Network Administration, Software Deployment, Virtualization Technology
- **Published:** September 24, 2026
- **Apply:** https://www.juju.com/job/16_77db695b

## About the Role

· Bachelor's Degree in IT or related field or a minimum of 3 years of related work experience in lieu of a degree.

· Strong customer service and communication skills.

· Very organized and detail oriented, with a high degree of accuracy and follow up.

· Strong problem solving and technical troubleshooting skills.

· Experience supporting environments with Windows Server and Exchange infrastructure is preferred.

· Experience with server and network administration, software deployment and MS office. Document management experience preferred but not mandatory.

· Some combined industry experience with Windows desktops.

· Virtualization and storage experience strongly preferred.

· MCSE and/or related technical certifications are strongly preferred.

## Description

The Support Practice Group is a large and growing group of diverse technical staff providing a broad range of technology support in various industry verticals as part of Kraft Kennedy's Managed Services offering.

This position reports to a Team Leader and will work closely with co-workers, senior technical staff and other support staff in this collaborative, highly active, engaging environment. Make a difference for our clients and grow your technical skills in the process.

Responsibilities

· Provide remote support to our geographically diverse nationwide clients using industry standard remote connections, internal ticketing system, monitoring consoles and more.

· Provide on-site assistance to clients on an as needed basis. (2-3 days per week)

· Assist both client end users and IT staff with a broad range of computer application problems, server issues, virtualization, SAN, networking issues, security issues and more.

· Escalate issues and interact closely with third-party vendors and other team members helping manage the resolution of complex client issues.

· Initiate and perform Root Cause Analysis (RCA) on more complex client issues for one-time resolution.

· Contribute to special internal facing projects, as assigned, to facilitate the growth of the Support Practice Group.

· Provide regional local on-site client support, as necessary.


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