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# V Support Technician I

- **Company:** United Wholesale Mortgage
- **Location:** United States
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Desktop Computing, System Center Configuration Manager, Live Streaming
- **Published:** September 24, 2026
- **Apply:** https://www.thejobnetwork.com/job/d3f8784b-2b1e-4ef0-92ca-85ac716102a2/av-support-technician-i

## About the Role

Must Have:

 * 1 year of experience working in an AV technical support role
 * Basic understanding of video switching systems, including projects, multi-view, recording and streaming, and graphic use and creation
 * Basic understanding of auditorium technologies, including lighting, camera systems, audio mixers, video switcher, and recording software and devices
 * Display diagnostic and troubleshooting
 * Basic understanding of Crestron Mercury functionality
 * Basic understanding of training room functionality
 * Vitec management or similar TV management system experience
 * Basic understanding of RDP tools, including UltraVNC and SCCM
 * On-site attendance
 * Physical Requirements
 + Frequent bending, twisting, and reaching in the course of equipment setup and support
 + Ability to safely climb and work from ladders
 + Ability to lift and carry up to 50 pounds

Nice to Have:

 * Advanced knowledge of AV equipment, computers, applications, and technology.
 * Confident with a sense of urgency
 * Good communicator
 * Follows established processes
 * Positive attitude
 * Coachable and curious
 * Team player
 * Experience with Windows 10 operating system
 * 2+ years combination of a technical degree or certification, Bachelor's degree, Associates degree or equivalent AV technical work experience.

## Description

* Work independently with little supervision on daily support tasks
 * Manage incident calls at a high level of client service, from intake through resolution
 * Diagnose problems or technical issues and determine proper solutions
 * Live setup and support for A/V events, including live sound mixing, monitoring presentations, functionality checks, and recording and live streaming for training sessions, auditorium events, and company-wide raffles
 * Perform conference and training room functionality checks to confirm rooms are event-ready
 * Escalate issues appropriately when a resolution falls outside the scope of the role


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