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# Helpdesk Support Analyst

- **Company:** TEKSYSTEMS INC.
- **Location:** Happy Valley, OR, United States
- **Experience:** Experienced
- **Salary:** $45,760.0 - $52,000.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Active Directory, VoIP, Computer Networks, Issue Tracking Systems, Virtual Private Networks (VPN), Microsoft Office, Computer Equipment, Information Technology, Laptops, Gsuite, Servicenow
- **Published:** September 24, 2026
- **Apply:** https://www.juju.com/job/14_63ca9e99

## About the Role

Tier 1 Service Desk Position - need 1-3 years of experience in service desk/help desk position and great customer service skills, Must have a strong technical aptitude and must be a quick learner with the ability to understand workflow capability and constraints

-Excellent communication skills, both oral and written

-Strong organizational and time management skills with the ability to work independently

-Working technical knowledge of current IT protocols, operating systems, and standards

-Excellent technical knowledge of PC's, printers and desktop hardware

-Excellent customer service skills

-Desire to learn, improve performance, and ask questions

-Ability to maintain professional demeanor under stress

-Ability to operate effectively in a team environment with both technical and non-technical team members

Skills

Windows 10, Active directory, ticketing system, servicenow, A+ Certification

Top Skills Details

Windows 10,Active directory,ticketing system

Additional Skills & Qualifications

 * Associates degree in computer science, computer information systems or a related field experience may be considered in lieu of expereince

 * 1-3 Years Experience in Tier 1 Service Desk role

 * Proficiency in ADs/G-Suite/MS Office/Slack/Zoom/VPN/Asset management/VoIP

 * Computer config and deploy, Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

## Description

Responds to, resolves, or escalates IT related issues raised via ticket system, chat, phone or walk up related to desktop, laptop, printer, VPN, telecom, and proprietary applications.

-Escalate issues and coordinate referrals to appropriate personnel as necessary and notify stakeholders of status updates and ticket closure.

-Install or reconfigure appropriate desktop hardware and peripherals, software, operating systems, network components, and telecommunications equipment.

-Accurately process employee onboarding/offboarding and account changes via Active Directory and G-Suite.

-Participate in ordering, receiving, configuring, and deploying new desktop and laptop computers to end users.

-Process decommissioning of hardware after offboarding. Assist in researching accessories and supplies.

-Responsible for managing and tracking company assets using multiple tools.

-Assist IT with project work such as enterprise-wide systems changes and software updates, writing and updating knowledgebase articles and process documents.

-Other duties as assigned.


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