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# Junior Systems Administrator / Tier 2 Support TechnicianJob

- **Company:** Business Management Associates, Inc.
- **Location:** United States
- **Experience:** Starter
- **Salary:** $67,000.0 - $82,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, BIOS, BitLocker Drive Encryption, CompTIA Security+, Databases, Multi-Factor Authentication, Firmware, System Center Configuration Manager, Windows Servers, Windows PowerShell, Red Hat Enterprise Linux, Azure Active Directory, Microsoft InTune, Patch Management, 3-tier Architectures, Servicenow, Windows Client, User Accounts
- **Published:** September 24, 2026
- **Apply:** https://www.thejobnetwork.com/job/15820c51-742d-4ee8-bc9b-3be5e20b4075/system-administrator

## About the Role

* Windows Server, Windows 10/11
 * Active Directory, Azure AD
 * Red Hat Linux administration
 * SCCM, Intune, PXE Imaging
 * MFA, PIV, BitLocker
 * Patch Management & Endpoint Security
 * ServiceNow
 * PowerShell scripting
 * Tier 2 / Tier 3 Desktop & Systems Support

Education & Certifications

 * Bachelor's degree in Business Administration or related field
 * Associate degree in Mass Communications or related field
 * CompTIA A+
 * Microsoft Certified Database Administrator
 * CompTIA Security+ (expected)

Experience Level

6+ years of experience supporting enterprise IT environments across federal and commercial organizations.

## Description

The Junior Systems Administrator / Tier 2 Support Technician provides hands-on technical support and system administration for enterprise Windows and Red Hat environments in regulated, mission-critical settings. This role supports federal, healthcare, pharmaceutical, and private-sector organizations by administering Active Directory, managing endpoint deployments, enforcing security controls, and resolving Tier 2/3 incidents. The position requires strong troubleshooting skills, experience with modern device management tools, and the ability to operate within SLA-driven service environments., * Administer and maintain Active Directory user accounts, security groups, permissions, and authentication policies

 * Provide Tier 2 / Tier 3 technical support for Windows 10/11, Windows Server, and Red Hat systems
 * Deploy, reimage, and configure endpoints using SCCM, Intune, and PXE imaging
 * Perform system patching, OS upgrades, BIOS, and firmware updates
 * Configure and support Azure AD, Multi-Factor Authentication (MFA), PIV authentication, and BitLocker recovery
 * Monitor, manage, and resolve incidents using ServiceNow while meeting SLA requirements
 * Support Windows and macOS systems in regulated enterprise environments
 * Utilize PowerShell to manage user accounts, mailboxes, and permissions
 * Assist with endpoint security, asset management, and compliance controls
 * Mentor and support Tier 1 technicians as needed
 * Maintain technical documentation and follow federal IT best practices


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