> Markdown version of [/jobs/ext/3051425-it-support-services-iii-help-desk](https://www.wearedevelopers.com/jobs/ext/3051425-it-support-services-iii-help-desk). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Services III-Help Desk - **Company:** jazzhr - **Location:** Sheboygan Falls, WI, United States - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Amazon Web Services, Apple Mac Systems, JIRA, Microsoft Azure, Cloud Computing, Cyber Security, Computer Networks, Databases, Dynamic Host Configuration Protocol, Linux, Domain Name System (DNS), Monitoring of Systems, Hyper-V, Issue Tracking Systems, Information Technology Operations, Virtual Private Networks (VPN), Cloud Services, Software Deployment, TCP/IP, Virtualization Technology, Enterprise Software Applications, Information Technology, Zendesk, Network Server, Servicenow, Vmware - **Published:** September 24, 2026 - **Apply:** https://ptg.applytojob.com/apply/uGd3PC0c23/IT-Support-Services-IIIHelp-Desk?source=GS ## About the Role * Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience). * 5+ years of experience in IT support or system administration, with a focus on advanced troubleshooting and complex technical issues. * Strong knowledge of operating systems (e.g., Windows, Linux, macOS) and enterprise applications. * Extensive experience with networking concepts, including TCP/IP, DNS, DHCP, and VPN configurations. * Proficiency with helpdesk and ticketing systems (e.g., ConnectWise, ServiceNow, JIRA, Zendesk). * Excellent problem-solving skills, with the ability to work independently and manage multiple priorities effectively. * Strong communication skills, capable of conveying technical concepts to non-technical users. Preferred Experience: * Experience with ConnectWise. * Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Solutions Expert (MCSE). * Experience with cloud platforms (e.g., AWS, Azure) and virtualization technologies (e.g., VMware, Hyper-V). * Knowledge of IT security practices and data protection regulations. ## Description We are seeking a highly skilled IT Support Services III-Help Desk to join our team and provide expert technical support to our organization. The ideal candidate will have significant experience in IT support, with the ability to troubleshoot and resolve complex issues across various systems and platforms. This role will involve collaborating with other IT team members, mentoring junior team members, and contributing to the overall efficiency of IT operations for our clients. Key Responsibilities: * Provide tier III support for complex application, hardware, and networking issues escalated from support teams, ensuring timely resolution and minimal downtime. * Utilize analytical skills to diagnose issues and implement effective solutions, ensuring that root causes are addressed to prevent recurrence. * Assist in the management and administration of IT systems, including servers, databases, and cloud services, ensuring optimal performance and security. * Offer high-level support to end-users, providing guidance and training on IT systems and applications to enhance user experience. * Maintain comprehensive documentation of technical procedures, troubleshooting steps, and solutions to enhance the knowledge base for future reference. * Collaborate on IT projects, such as system upgrades, software deployments, and infrastructure enhancements, ensuring successful execution within project timelines. * Mentor and support junior IT support staff, providing technical guidance and sharing knowledge to develop their skills and capabilities. * Monitor system performance and security, proactively identifying and resolving potential issues before they impact users. * Participate in incident response activities, including investigating security incidents and recommending appropriate corrective actions. * Work closely with other IT teams, including network, security, and application support, to ensure seamless service delivery and address complex issues. ## Related Videos - [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software) - [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Generating code with Angular schematics](https://www.wearedevelopers.com/videos/129-generating-code-with-angular-schematics) - [Docker exec without Docker](https://www.wearedevelopers.com/videos/1094-docker-exec-without-docker) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)