> Markdown version of [/jobs/ext/3051879-application-specialist](https://www.wearedevelopers.com/jobs/ext/3051879-application-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Application Specialist

- **Company:** Dayforce, Inc.
- **Location:** United States (Remote available)
- **Salary:** $65,900.0 - $103,000.0
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Software Applications, Salesforce.Com, Software Engineering, Software Troubleshooting, Ceridian Dayforce
- **Published:** September 24, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=d8344cf873053d2e

## About the Role

* Strong verbal and written, English, communication must meet professional client-facing standards (Bilingual proficiency in English and French is a plus).
 * Experience supporting US payroll, tax, year-end processes, and benefits administration is strongly preferred.
 * Exposure to US CAN payroll is considered an asset; however, candidates must be willing to learn and support Global payroll processes (ex. CAN, APJ, MAU, etc.) and cross-train across multiple Human Capital Management (HCM) modules, including HR, workforce management, benefits administration, and talent management.
 * Bachelor's degree in a related field or equivalent work experience.
 * Strong analytical, problem-solving, communication, and interpersonal skills.
 * Ability to collaborate effectively across teams and departments.
 * Comfortable working in a dynamic, fast-paced environment with evolving processes, priorities, and customer needs.
 * Demonstrated openness to learning and utilizing AI-driven tools and technologies to enhance problem-solving, communication, and operational efficiency.
 * Strong customer-service mindset with a commitment to timely follow-up, clear communication, and consistent ownership of customer issues through resolution in alignment with our Global Support Standards.

## Description

An Application Specialist is responsible for ensuring that a particular software application is functioning optimally and meeting the needs of its end-users by providing technical support, monitoring performance, and providing training and guidance.

 * Provide technical support to customers, including troubleshooting software issues and resolving Dayforce application-related inquiries.
 * Answer customer questions and provide guidance on the effective use of the Dayforce software application.
 * Salesforce experience is required, including hands-on experience using Salesforce to manage customer cases, track issues, document interactions, and support customer-facing service or application support workflows.
 * Collaborate with developers and cross-functional teams to identify, troubleshoot, and resolve software issues or defects.
 * Deliver customer guidance, training, and ongoing support to promote effective use of the Dayforce software application.
 * Maintain documentation and knowledge base articles to support issue resolution and customer self-service.
 * Stay current with Dayforce software features, enhancements, and updates, and communicate changes to customers.
 * Communicate service scope and discuss when customer requests fall outside standard support offerings or require billable services.
 * Continuously expand knowledge of the software application, HCM modules, and related business processes to effectively support evolving customer needs.


## Related Videos

- [The Avengers Initiative (Practical Ethics for Software Engineers)](https://www.wearedevelopers.com/videos/2070-the-avengers-initiative-practical-ethics-for-software-engineers)
- [What if your HR software adapted to you, not the other way around?](https://www.wearedevelopers.com/videos/100259-what-if-your-hr-software-adapted-to-you-not-the-other-way-around)
- [Official Opening of WeAreDevelopers World Congress 2026](https://www.wearedevelopers.com/videos/100000-official-opening-of-wearedevelopers-world-congress-2026)
- [Delete the roles, deploy the skills](https://www.wearedevelopers.com/videos/2104-delete-the-roles-deploy-the-skills)
- [The 2026 Talent Pivot: Essential Trends for an Evolving Workforce](https://www.wearedevelopers.com/videos/100098-the-2026-talent-pivot-essential-trends-for-an-evolving-workforce)
- [Modern Data Architectures need Software Engineering](https://www.wearedevelopers.com/videos/1030-modern-data-architectures-need-software-engineering)

## Related Articles

- [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers)
- [What Industries Outside of AI Are Hiring The Most AI Experts?](https://www.wearedevelopers.com/magazine/98-what-industries-outside-of-ai-are-hiring-the-most-ai-experts)
- [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)
- [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)
- [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025)
- [How to Become an AI Engineer](https://www.wearedevelopers.com/magazine/331-how-to-become-an-ai-engineer)